Tasks and due dates / times

65 Comments

  • Kinney, Bob
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    We need to be able to put times due on a task, not just the date due. That would help assign and track tickets easier in our operation.

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  • Chris Bruggeman
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    I think this would be a good feature as well; we often have times where users are absent but will return at a specific time during the day.  It would be great to set the ticket to a task and set the date and time that the user will return. 

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  • Mark Fly
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    Setting the Duration would be one less click I would have to worry about if we could set a default duration on tasks.

    Thanks!

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  • Bill Sapp
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    I like this idea too.  I also agree that there should be an account-level default for those who prefer to assume a due date refers to end of the day (whatever time of day that assumes).

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  • Mark Fly
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    I don't like the default for the Tasks duration.  We try to accomplish those much sooner. Why can't we set a default for them?

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  • Jake Holman
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    I need to go back a while and figure out why we never supplied the option to specify a time. Then we can perhaps consider changing it.

    _Jake Holman
    _Zendesk

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  • Jennifer Koren
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    Any news on this?  Having the time built in for tasks would be really helpful.

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  • Adam Sanderson
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    Yes, having the ability to say this ticket needs to be address today at 2PM would be a tremendous help. We often are asked to call users back at specific times to provide remote support / answer questions and currently most of the time they fall through the cracks since there is no way to remind the agents at the correct time.

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  • Tim Goldfield
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    Just to add weight to this - we also really require this feature. It's very difficult to manage future timed events with Zendesk which is a bit of an issue for us.

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  • David Haysom
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    Any news on this. It would help us replace another system to have this built in

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  • Pedro Rodrigues
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    +1

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  • James
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    Adding another vote for this, would be a great enhancement

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  • Tim Jewell
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    Adding another +1 on this. It would be a great enhancement. 

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  • Fabian Weibel
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    We would require this too. It is essential in hour business to pass a long a time. Looking at the ticket event log a time is already stored somewhere.

    Please provide this feature soon.

     

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  • Keith Host
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    +1   We set appointments for equipment setups and meeting with individuals to troubleshoot issues.  We rely on setting a TIME for these actions.  The data exists in the system, so I'm really curious why this isn't implemented.

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  • Allen
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    Me too! I'm looking for a way to integrate with Google Calendar but there has to be a time as well. +1

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  • Jürgen Coetsiers
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    Me too, we require site changes to go live on a certain hour. so we need time + date

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  • Olof Soldatic
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    +1

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  • David Sands
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    @Zendesk - Are there any updates for this feature? This was asked about in 2009.
    For me, I have tasks that our team need to do at a specific time, and although we can use the 'add to calendar' feature, it doesn't have the ease of use that it should. A simple 'time due' field that would re-enter our Open Queue, from the 'On-hold' Queue, once the time and date were met, would be super! There must be something in the works?

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  • Trond Berglie
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    +1 I would really love this feature aswell! For my company, a button that says "Remind me" would be enough. When that button is pressed, set a date and time on when you want to be reminded (send email to logged in agent). 

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  • Travis Haley
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    I know a lot about time and how hard it can be to implement into a product correctly.  Time laws and rules are different in lots of countries and even change throughout the year. 

     

    That being said it would be nice to be able to trigger a task at a specific time even if we were forced to use greenwich mean time (GMT) 

     

    I understand the desire to present a professional product and this along with not allowing sticky comments in tickets are the only two things I see from making this the best product in support software.

     

    Thanks for your time,

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  • Nicola Carraro
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    +1

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  • Matt
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    Any Updates on This?  +1

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  • Erin Boyle
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    Updates? Not quite. Internal discussion? Absolutely.

    I've got a quick question for you all - this may seem completely obvious to you, but it's not to me, so I'd love to get your input. One of the main challenges around creating any sort of date/time field is actually something that already exists with a date field, just a bit glossed over from a user perspective.

    Leave me a note and answer these two questions:

    1. Do you work in a Zendesk with agents all in one time zone, or spread across multiple?

    2. If we provided a date time field, would you prefer to have the ability to set a timezone, or would you prefer that the time was assumed to be set in the current user's time zone?

    Thanks all!

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  • James
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    Thanks for picking this up :)

     

    1 - We have offices spread across 5 time zones, with some agents regularly travelling and working out of other time zones.

    2 - Ability to set a time zone would be great. We currently use some thrown together PHP scripts and your APIs to reopen tickets at the appropriate time/date with all agents selecting the time in GMT, so whichever way you implemented would be a huge improvement from our point of view.

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  • Tim Goldfield
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    1 - We all work in the same time zone.

    2 - For us it makes very little difference. However, I guess for extensibility it might be an idea to give users the option? Could the system not be designed to have the ability to set a timezone on the time field but have a setting to offer a basic view where that field is auto-filled from the current users zone? That way you get the best of both worlds.

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  • Matt
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    Thank Erin!

    We work in different time zones however for us I think setting them all to the company time zone would work.

    However, if you were to allow agents to have the preference of using their time zone and it would adjust for the other agent and the company time zones that would be nice.

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  • Tim Jewell
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    Hi Erin

    1 - We have 3 call centers across different time zones and work in multiple time zones. 

    2 - Ability to set a time zone would be great. 

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  • Michael
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    I'd love this feature. We're all in one time zone at my organization, so as long as it was set to that, that's all we'd need.

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