Add end-user as CC via Trigger or Automation


  • Jake Holman

    @Jonathan: That's likely what we'll end up using. Unfortunately it's not as simple as just shoe-horning it into that page :)

  • Taras Savchuk

    @Kristen Mirenda, what was your update about?  Is it "workaround" stuff i.e. notify target "email"?

    It's nothing near what we are talking about for almst 10 years.


  • Kristen Mirenda

    Hi @Kate, there is no further update at this time. While we're are making progress on some foundational functionality, this feature per se is not currently on the roadmap, and I do not have an estimate of if and when it will be.

  • Jake Holman

    This should actually be making an appearance very soon. Sorry for the radio silence. 

    To clarify, in the version we release, it will only allow for agents to be CCd via Triggers and Automations. 


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