Comments

40 comments

  • Avatar
    Adam

    +1

  • Avatar
    Jake Holman

    This will likely be included in forthcoming forum updates, but no dates yet.

    _Jake Holman
    _Zendesk

  • Avatar
    Alex

    +1

  • Avatar
    Mehran Malek

    +1

  • Avatar
    ArnieCowan

    I had wrongly assumed that comments from end users were automatically disabled for forums where posting is restricted to unrestricted agents and moderators only. If this "whole forum comment disable" is not going to be added right away, you might consider adding the tag "does not disable user comments" to the option to restrict posting.

  • Avatar
    Finley Lee

    I'd love to see the ability to disable comments for all posts in a forum.  We are currently disabling comments for every post, which is easy to forget to do.

  • Avatar
    Van Leong

    Same here. Just learned of that mistake today. Now, I have to open each article to disable comment.

    Can I suggest adding a flag at the category view to indicate whether the disable comment flag is set or not. So, we don't have to open each article to check.

     

     

  • Avatar
    Ayla View ♥♔

    I am on the same boat. I see that this that Jake Holman commented in 2010 saying this would likely be added at a future date. Any word since?

  • Avatar
    Steven Ramos

    I agree with all of these comments - We set up internal and external customers to subscribe to a forum so they would get posts when our mainframe was online or offline, and I didn't realize it was set up to allow comments. Fortunately, no one commented "What, that  #$%@&  thing is down again~!" or other mean things.

    While I would love to be able to disable comments at the forum level, we should at least set the default to disable so administrators need to intentionally allow comments. As in many security things, it's better to restrict by default and permit by intent.

    As an administrator, I want to know not only how many users are subscribed to a forum - I want the ability to see a list of those users, so I can see if people who should subscribe actually have done so.

  • Avatar
    Pierre Grenier

    @Steve... regarding this comment "As an administrator, I want to know not only how many users are subscribed to a forum - I want the ability to see a list of those users, so I can see if people who should subscribe actually have done so."... please note that this feature is currently available to all customers.

    You need to click on the number of subscribers (in the top right widget).

  • Avatar
    Steven Ramos

    Thanks for the followup, Pierre. I think maybe I need the proverbial two hands and a flashlight here - I don't see a "top right widget" in our forums section, either at the main Forum list level, or within the chosen forum itself (screen shots attached). I don't see anything that looks like a hyperlink where the number of subscribers appears either. Is this maybe a custom widget?

  • Avatar
    Guillaume Cheseaux

    +1

    In 2010 it would have been already useful...

    In 2012 it would still be useful...

  • Avatar
    Cheryl Wetherington

    Along with this, it would be simpler if you just queued up the comments for approval before publishing. That way if we get spammed, or want to move the comment into a ticket to deal with a customer problem, it's done before posting. 

  • Avatar
    Brian Noble

    Yes, can we please have this!  The last comment from Jake had this as a likely eventuality but it's been a long time since then.  Any update on this Zendeskers?

  • Avatar
    Mohamed Habaza

    +1

     

    We need this urgently please update us with latest news. 

  • Avatar
    Chuck

    +1

  • Avatar
    Ryan Ozimek

    +1

  • Avatar
    Tim Forbes

    +1

  • Avatar
    NICIC Admin

    Create a universal javascript widget and add this script:

    $j(document).ready(function () {
          $('comments_section').innerHTML = '';
    });

    It's not pretty and I'm not sure it will protect against bots, but it will hide the comments option.

  • Avatar
    Chris Curtis

    Nice to see that it's still missing four years later. =(  Would really love this sort of feature.

  • Avatar
    Shawn Colloton

    The main reason for removing comments, or specifically the ability to globally turn off comments is simple.  Users are using the forums as a means to submit requests and expecting answers through the comments versus submitting a ticket.  This causes our customer service team to take on the additional role of moderating every article on our support site.  It's a major drain on man hours. 

  • Avatar
    Aaron Miller

    +1.   We have certain forums (which are accessible to all of our customers) for which we cannot allow comments due to privacy concerns amongst our customers. 

    Seems like a pretty trivial request. 

    Any timeline on this becoming available???

    Thanks!

    Aaron

  • Avatar
    Giovana Lemes

    +1

  • Avatar
    James Clay

    +1

  • Avatar
    Aaron Miller

    Even better, actually, from our perspective, would be to have the ability to keep comments turned on, but only have comments from within an Organization show up for users in that Organization. Can someone tell me whether that's possible as it works today? 

     

  • Avatar
    Viet Tran

    Is anybody out there?

  • Avatar
    Andrew Bells

    +1

  • Avatar
    Christy Merchant (Edited )

    I believe you can hide that portion of the code.

    I've done for our Help Center and it's working well. 

    1. Open Help Center

    2. Select Customize Design

    3. Select Edit Theme

    4. Go to "Article Page" in the Theme Editor

    5. Hide the comment code using <!--section class=...

    6. Close the section with -->

    See below. 

     

     

     

     

  • Avatar
    Andrew Bells (Edited )

    Christy, thanks for the suggestion, but I think this way you will hide comments only for the desktop view, not for mobile layout.

     

    To change the mobile layout you have to write own .css files with media queries and use them instead of the default ones.

  • Avatar
    Laura Horvath

    @Pierre Grenier - Question for you on your comment.  

    There is an ability to be able to drill down on followers to forums in community?  If so, can you point me to documentation/article on this?  Can you also get the same information on the help center side (i.e followers to articles)?  We cannot do so on our site so not sure if something wrong with our UI design or 'user error'.

    Thanks!

Please sign in to leave a comment.

Powered by Zendesk