Let Non Admin Agents Create Macros that can be Shared with other Agents

Completed

Comments

19 comments

  • Avatar
    Ronnie K.

    I could really use this, too!

  • Avatar
    Justin Ruffell-Ward

    We would also very much like this. Surprised you can't at least share with your group.

  • Avatar
    Aaron Pinch

    It would be very useful for our company!

  • Avatar
    Erwin Ocampo

    +1

  • Avatar
    Enrique Iván Howard

    I need this also!

  • Avatar
    Ken Strange

    Please bring it on ASAP

  • Avatar
    Aaron Pinch

    This is resolved via permissions for enterprise customers; not sure about other packages

  • Avatar
    Juan Martitegui

    +1 yes please!

  • Avatar
    community engine

    +1 Me too!! Would love to have this and allow my team to create macros and share rather than relying on me as admin to do it.

  • Avatar
    Bob Mulholland

    I'd at least like to be able as an administrator to access my agents' macros. 

  • Avatar
    Rich Lyman

    +1  Would definitely be useful.  

  • Avatar
    Katy Norris

    Yes, non-admins need to be able to create macros too!!

  • Avatar
    Idean Vasef

    +1 - This is a MUST for my company.

  • Avatar
    Josh Smith

    +1

  • Avatar
    Chellie Esters

    If a small team uses the same form repeatedly, one macro builder should be able to create the macro and share it with everyone on that team.

  • Avatar
    Henrique Meneghelli

    It's a must! Im now giving all my staff more permission than they need in order to do that!

  • Avatar
    Julie Qiu

    +1 we really need it. As a team grow bigger and bigger, we should be able to share your personal marco with the group, so we can work more efficiently.

     

    J

  • Avatar
    Colin Piper

    In case you were not aware, this is one of the many additional features of the enterprise plan. You can define custom roles that allow you to select from one of the four following options:

    • Cannot add or edit
    • Can add and edit personal macros
    • Can add and edit personal or group macros
    • Can add and edit personal, group and global macros

     

    Unfortunately it is not available to other plans. 

  • Avatar
    Maxime

    Hey guys

    As Colin just said this is an existing feature of the Zendesk product, it is called "Custom roles" and is available on the Enterprise plan.

    I'm marking this as Done and closing the feature request for comments for archiving purposes.

    Thanks!

    Maxime

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