The ability to merge community posts

48 Comments

  • Nina Nikolic
    Comment actions Permalink

    I'm with you on that Larry, 100% It's absolutely vital for our business where our players need to be able to find the information they're looking for in minutes, rather than scrounging through all the forums and duplicating threads.

    0
  • Matt
    Comment actions Permalink

    +1

    0
  • Xuan Wang
    Comment actions Permalink

    yes, would like to have this one!

    0
  • DanielleGlick
    Comment actions Permalink

    The moderator says the mark as duplicate feature was to be added in 2012. Where is it?!

    0
  • Kristi
    Comment actions Permalink

    Would also like to see this added in, please!

     

    0
  • Lyla Tamayo
    Comment actions Permalink

    This would incredibly helpful when your community is very active. When posts are duplicated it can get kinda messy :(

    0
  • Rasmus Gregers Sørensen
    Comment actions Permalink

    You should really consider developing this.

    0
  • Scott
    Comment actions Permalink

    +1 This is a basic forum feature. We're starting to consider integrating other options like Vanilla Forums using the Zendesk API, although we'd rather not have to introduce another software platform into the mix. 

    0
  • Michael Dodd
    Comment actions Permalink

    Agreed, this gets my vote too. Zendesk reps, could we get an update on this?

    0
  • Deepa Daniels
    Comment actions Permalink

    Hi there,

    We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.

    If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.

    http://goo.gl/forms/EV1fXX9tlPrjCu063
    Thank you!

    0
  • Jade Steffensen
    Comment actions Permalink

    Hi,

    Are there any updates on this suggestion? The ability for votes to be "transferred" to the duplicated post would be particularly useful for us, as this is important for evaluating our clients' suggestions.

    Thanks

    0
  • James Pitcher
    Comment actions Permalink

    Wow a long running request this one with a lot of votes...   added mine too

    0
  • Jeremy Walsh
    Comment actions Permalink

    Thumbs up for this as well!

     

    0
  • Craig Willis
    Comment actions Permalink

    Here's another up-vote

    0
  • Rob Latino
    Comment actions Permalink

    Yes please.

    0
  • Jack Flood
    Comment actions Permalink

    Any updated on this?

    0
  • Toni Ruch
    Comment actions Permalink

    Hi,

    I would also be interested in a status update since this is very basic functionality that is requested now for nearly 10 years. 

    Best

    Toni

    0
  • Jake Holman
    Comment actions Permalink

    I think there's another topic about this somewhere (*ahem* the irony!) so apologies I've not commented here. 

    What we'll probably do to address the problem of duplication is actually not merge topics. The problem with merging is that it assumes complete contextual parity. That assumption completely breaks down when we take comment streams into consideration; imagine two conversations going on at exactly the same time by completely different people - it becomes impossible to follow, right?

    What we'll likely do instead is give you the ability to say this topic is a duplicate, and then point that duplicate topic to the correct and original topic. By doing so, the topic closes to all comments and edits, and a visual cue is added to the topic so reader understand it's a duplicate and that they can go to this topic: [link]

    What's unknown for me at the moment is what we do about search results. Initially I think we thought we should just straight remove duplicates from search indexing. However, everyone searches differently, which means a customer may search for something (a word, a string) that was previously in your forums but is now removed from search results because it was a duplicate, not find it and then create a new topic about the exact same thing you marked as a duplicate. Vicious circle ensues. 

    Anyway, we plan on adding this sort of functionality in 2012, it unfortunately won't be possible this side of the year.

    -1

Please sign in to leave a comment.

Powered by Zendesk