Need the ability for an agent to create macros that can be shared with all agents or at least other agents in same group(s). Now, I have to upgrade the agents to admin status to be able to do this, but I don't want to give agents full admin privileges and access to all groups and ability to add/remove agents.
Please either allow agents to create macros that can be shared with other agents or create another level of permissions (e.g. super agent) that can create macros for all agents but that does not have full admin privileges.
Please sign in to leave a comment.