35 Comments

  • Official comment
    Maxime
    Comment actions Permalink

    That is correct guys, the team at Zoho built a really powerful integration, it's available in the marketplace at this URL:

    https://www.zendesk.com/apps/zoho-crm/

    Thanks!

  • Michael Adams
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    Any update Zendesk?

    1
  • Eric Shen
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    Hi Grant and Mike,

    While we don't have immediate plans for this, it is something that is on our radar for an integration.  We definitely do have a list of products that we want to integrate with and it is quite long.  The more votes we get on this topic though, the more helpful it is for us in prioritizing.

    0
  • Ong Jiin Joo
    Comment actions Permalink

    Occasionally the support staff using Zendesk will be contacted by a new customer instead of an existing customer. They will need a one-click send to Zoho capability so that the ticket is immediately closed and a new Zoho lead is created for the sales team to follow up.  

    0
  • Jay Gibb
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    +1 for Zoho integration

    1
  • Carlos Paulo Jr
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    I'm looking forward to this integration!

    0
  • Nitin Mehrotra
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    +1 for ZoHo CRM integration

    0
  • Mostafa
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    I'd love to see this happen!

    0
  • Joost Rijlaarsdam | Web1on1
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    I want it, I need it 

    0
  • Wade Williams
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    This is the feature that will make the difference for our company to buy zendesk.

    0
  • Comment actions Permalink

    It's will be great feature!

    0
  • Fabio Krauss
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    +1!

    0
  • Louis Raveton
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    Hi,

    You can check our Zoho CRM and Zendesk integration, it lets you

    • Track Zendesk tickets in Zoho CRM: creates a note under Zoho CRM contact each time there is a new ticket in Zendesk
    • Add Zendesk users to Zoho CRM as leads
    • Add Zendesk users to Zoho CRM as contacts
    • Add Zoho CRM leads to Zendesk
    • Add Zoho CRM contacts to Zendesk

    https://cloudwork.com/integrations/zendesk/zoho-crm

    Is that what you were looking for?

    0
  • Mostafa
    Comment actions Permalink

    Hi Louis,

    Thanks for the information, it's exactly what I need but it doesn't seem to be working unfortunately. I'm working with their support team to try and figure it out.

    0
  • Emelye Robinson
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    I would use zendesk for my company in a second if you could integrate with zoho CRM which we use

    0
  • Jason Jovanis
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    +1!

    0
  • William Chute
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    again, I would use zendesk for my company in a second if you could integrate with zoho CRM which we use

    0
  • Sean Richards
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    +1 here too. We're looking at switching to ZOHO and are a big ZD user already. This would be another big plus

    0
  • Jay Gibb
    Comment actions Permalink

    You guys should try Zapier.com

    It has a bunch of triggers and actions for both Zoho CRM and Zendesk, so you can glue them together almost any way you can think of.

    It's an amazing company, I use it for tons of SaaS mashups.

    0
  • Sean Richards
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    Thanks Jay. Looks good for some specific mashups! Appreciate the info

    0
  • Kristin O'Neill
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    We've been using Zoho CRM and Zendesk for years and it would be amazing if they could integrate!

    0
  • Daniel Glickman
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    Please Please Please! Yes! 

     

    0
  • Ivan G.
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    I would like the zoho crm and zendesk integration! As soon as there is one I will get both products

    0
  • Kyle Bassett
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    You can connect them with Zapier.  It does take a little manual labor (adding the account), but it doesn't take long.  We push tickets to cases in the CRM. 

    0
  • Sheryl Tuchman
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    Yes, we would like the Zoho and Zendesk integration too as we use both.

    0
  • Atul Jadhav Zendesk
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    +1

    *Zoho - Zendesk integration would be nice. *

    Zoho offers a VFM CRM as compared to the 3 CRMs (MS Dynamics / Salesforce / Sugar) that are currently integrated in Zendesk.

    We've been using Zoho CRM, Zendesk for quite some time now. A straight forward 2 way communication path would really help.

    0
  • Su
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    +1, we are using both Zendesk and Zoho, and need to do integration nowwww.

    0
  • Paul Reeves
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    +1

    0
  • Christian
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    Would love it +1

    0
  • Uwe Abel | abel-systems
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    +1

    0

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