Module for Integration With PrestaShop e-Commerce system

Completed

43 Comments

  • Official comment
    Daniel Pawluk
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    Hi Everyone,

    If anybody missed it we have a Prestashop App now on the marketplace. Please check it out here. Thanks everyone for your patience!

  • Ososoba
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    This would be a great addition to the Zendesk platform. Its almost two years now since this was suggested, Eagerly waiting for it.

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  • Vincèn PUJOL
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    Well api exists on both side, we just need a programmer to do the job for the needed module !

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  • Ososoba
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    Yeah, and I'm thinking it shouldn't be that hard. Really hope the Zendesk team work on this

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  • Vincèn PUJOL
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    Still no news about that integration ?

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  • John Hasting
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    Zendesk should really work on this already. Prestashop is one of the biggest community out there and you get few request because you have not have a module there yet.

    They recently came out with their long awaited 1.5 and it has really powerful feature. The only problem is the customer service system really suck. I really mean it. The ticketing system within it's Back Office really needs a SaaS like Zendesk to compliment their powerful cart.

    It would be nice to see it integrating with it's orders at prestashop's back office and also at front office's customer account page. 2 years for this feature is long overdue. (=

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  • Pritesh Patel
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    I agree. I would really like to escalate my paid plan if there was a good integrated solution with prestashop. 

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  • Domien Van Eynde
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    plus 1, really need integration for prestashop.

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  • John Hasting
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    Common, I really need this. Prestashop's ticketing system really sucks. If the Zendesk module work hand in hand with the Prestashop customer service system, it would be really valuable.

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  • Vincent Schoener
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    Hi,

     

    We are currently working on a module to connect Zendesk with a Prestashop and we are curious to know what you're waiting of this module, what's you needs ?

     

    Regards

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  • Vincèn PUJOL
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    • unified login between zendesk and prestashop :)
    • display of resumé of tickets in user account in prestashop, and link to orders of customers on Zendesk side (if possible)
    • possibility for customer on prestashop to see his tickets or get a list of them
    • replace the ps form by zendesk, so customer can contact shop from ps and request sent to zendesk directly
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  • Pritesh Patel
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    Vincent Schoener - Do you work for Zendesk? Or are you developing third party app? Pretty much all the stuff the Vincen listed is highly desirable. When do you plan on releasing this module?

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  • Vincent Schoener
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    @Vincen : Thanks for your detailed answer :)

    @Pritesh : I'm an ex core developer of Prestashop (worked on 1.4 / 1.5  and  modules part) and now working for a new company (Managed by a ex Prestashop too)

    For now, I can't give you any detailed about the release because I'm looking for the real needs I have implement to satisfy marchants.

    But don't worry, I'll keep this thread up to date with new information :)

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  • John Hasting
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    I am very interested to see this become a reality. This link should give the dev a better idea of the integration we need:

    http://www.zendesk.com/apps/magento

    Apart from having Prestashop order+customer data on the Zendesk platform, the reverse should also be available (all zendesk functions and buttons on Prestashop order page). It is very important that all the zendesk ticket feature is on the prestashop page itself, we don't like to click tabs after tabs or new page to access features. Everything should be on the order page itself.

    Attached gives you an order what I mean. It isn't a zendesk iframe but actual working ticket reply function that is integrated with the presta orders/customers.

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  • Pritesh Patel
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    Does anyone have status update for prestashop and zendesk integration? There are so many people waiting for this. Check out this thread on prestashop forum.

    http://www.prestashop.com/forums/topic/115151-poll-zendesk-email-support-integration-module-wanted/

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  • Contact Opensada
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    Hi everybody,

    We are currently finishing to develop a Zendesk module for prestashop. We are looking for 2 volunteers (one using a 1.5 prestashop version and a 1.4 for the other) to test the module in real conditions and give feedback, bugs reports, suggestions, ... And we will offer you the module for free ! (support not included).

    Contact us at  contact@opensada.com.

    We can exchange in english or french.

    Opensada is certified GOLD by PrestaShop.

     

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  • Vincèn PUJOL
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    Email sent for PS 1.4 here ;)

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  • Eoin Ryan
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    Hi Opensada/Vincen, how is the testing going so far?

    I'm a few months away from needing this solution, but it's great to know that people are working on it!  Any more info that you could give about it's operation would be interesting to me.

    thanks

    Eoin

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  • Contact Opensada
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    Hello Eoin

    You can find the module on addons.prestashop.com or in our website ecommerce-module.com.

    Best regards,

    Opensada

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  • Eoin Ryan
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    Thanks - I've found the list of features at  http://ecommerce-module.com/en/module-prestashop-accueil/58-module-prestashop-zendesk.html

    Would it be right to say that when a user is created in Prestashop, and a ticket opened, is that ticket then visible to a colleague that is logged into Zendesk somewhere else?   If that second person adds an event to the ticket, is that new event visible in Prestashop immediately?

    The screenshots are very limited, and I would like to know more about the workflows that this integration will help to achieve so that I can understand if it is suitable for our purposes.

    Would anyone that is currently using the integration be able to describe how it helps their workflows, please?

     

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  • Vincèn PUJOL
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    Didn't get time yet to test it here, but feedback I got on an other module from same company doesn't make me feel confident with this module :(

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  • John Hasting
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    I would have to agree, module support is really important to gain customer confidence.

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  • Contact Opensada
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    Hi Vincèn,

    It's a joke ? :) you buy our module Amazon,Facebook & Google connect who is compatible from 1.5.1 to 1.5.4.1 and your prestashop is a.......1.4. It's not our mistake.

    You can also say That we give you for free the module zendesk (beta version) in return your feedback. We're waiting your feedback (it was 2 month ago).......

    I agree with you john, the support is the most important for us but the merchants are not always honest in their posts.

    Best regards,

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  • Maxime
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    Hey guys!

    My name is Maxime, I'm the Product Manager at Zendesk for all Apps and integrations. Currently Zendesk does not have any plans to build a native Prestashop integration/App like we did for Magento and Shopify (see our Marketplace).

    However as a European I also realize how important Prestashop is in Europe so I'd love to provide help and assistance and guidance to any partners or third party developer who is looking to build a Prestashop integration with Zendesk.

    Feel free to reach out to me on this thread and I'll email you guys directly

    Cheers

    Maxime

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  • Contact Opensada
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    Hello maxime,

    Can you contact us at contact@opensada.com in french or english.

    Our zendesk module is in the official marketplace of app Prestashop : addons.prestashop.com

    Thanks

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  • Twan
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    Hi Maxime
    I hope you should reconsider your plans about Prestashop. This ecommerce platform is growing very fast at the moment and has already over 3 million downloads.

    I think your company will sell a lot of licences if you have a solid app for Prestashop

    Kind regards Jennifer

     

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  • zigi
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    Hi Maxime,

    why is zendesk refusing to create an integration for prestashop?? 

    i am also using presta and if you create an integration like you did for magento I'm jumping right in.

    i really don't understand your company refusal to create a bridge for a system with such a large user base.

    Please reconsider as i would love to use zendesk.

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  • Chen, Hsin Yu
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    Hi *Maxime *

    If there is any module like out yet? If not, I am interested developing the integration module.  Could you pls send to tradecross@outlook.com? Thanks.

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  • Duksh k
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    Hope this one can help 

    Zendesk - customer service + support ticket Module

    http://addons.prestashop.com/en/front-office-features-prestashop-modules/19262-zendesk-customer-service-support-ticket.html

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  • Vincèn PUJOL
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    Someone tried the module listed by Duksh ? Working well as description is pretty light on website and demo website is not working....

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