I''m using Zendesk and I must say its realy awesome, it solved my costummer contact issues.
The only thing I'm missing is an integration with PrestaShop e-commerce system.
Prestashop is a powerfull system used by more than 40.000 shops throughout the world, so an integration that would allow the contacs from the system come with the user order number, and the correct subject, etc...
I realy hope to see that full integration with PrestaShop, and I'm sure that if you guys speak with the PrestaShop developpers they will be more than glad to help you guys creat the full integration.
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