Ability to Reopen Tickets and Extend Closing Period

I have a 'work around' for this... well for the issue of running out of closing time (part of the issue)

I have an automation that picks up tickets about to close (and with a specific tag)and turns them back into pending... and then back into closed...  It does this until my tag is removed.  In my case, by the account dept.

However Zendesk, should I really have to be doing this kind of this to make it work?


Post is closed for comments.