Customize Status Field Values

92 Comments

  • Joseph Garcia
    Comment actions Permalink

    +1 On this feature. We would like the options for more transparency to our end users on the status of their ticket. We would like for the end user to at least see the same status as our internal agents. We rely on outside vendors to complete some customer tasks so the On Hold status in particular lets our agents know a vendor is on their way but the end user does not get this information and may sometimes interpret the open state to mean that no one is working to address their issue. 

    0
  • Tim van den Akker
    Comment actions Permalink

    +1 - we really see the benefit of this as well! Cant wait to see this implemented. 

    0

Please sign in to leave a comment.

Powered by Zendesk