Is there a way to undo an auto generated Follow-up. My company uses Report numbers like B2#710 to designate certain reports. Our SME/Accounting Teams will send us a request to release certain reports or fix certain report data. However everytime they send the request with the report number in the Title Field it creates it as a Follow-Up to a Ticket number such as #710. Unfortunately ticket #710 is not relevant to the actual report. When it does the follow-up creation, it also changes the requestor to the orginal ticket's.
This happens a lot in our help desk and it is getting hard to manage as we have many report numbers and many requests for data changes/reruns/release's.
Alternatively, can we disable auto generated follow-ups?
Any help is greatly appreciated, thanks,
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