I need to produce a report of how many Zendesk tickets I handle each day. I define a "handle" as each time I write something in a ticket and click submit. I've been able to produce a report of how many NEW tickets are created each day, but each day I also handle many tickets that reopened, sometimes multiple times.
In order to gauge how much work an agent is actually doing each day, it would be useful to have a report on the total number of tickets responded to, including same-ticket reopens.
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