Please add "assignee comment" in the available list of trigger action.
We aim to use trigger actions to send instant reply to common requests by looking for the common text in the request body.
I understand that we can send an email to the requester and that is what we are doing now. However when we need to follow up the ticket, (ex. a query on the ticket via other channel) we no longer know what actual reply has been sent to the requester.
Same would happen if a requester wishes to view the ticket history within the help desk.
If we could use the triggers to rather make comments on behalf of an assignee, or system, we could have the log of everything.
Please sign in to leave a comment.