Improve Search

Currently Zendesk search only returns results on exact keyword and phrase matches in the Subject/Title of Forum posts. This creates issues where users do not get the best or even relevant articles surfaced to them  through the Forums search bar and through the Dropbox search bar. For example if my Forum post was titled "Loading" but the user searched "load" it wouldn't return the forum post since it isn't an exact match. It would be nice if search included partial matches to individual words as well as being able to parse search phrases. This should extend into the body of Forums as well since a title won't always be able to contain all the keywords and phrases. Additionally, the only recommendation I would have for improving search through Tags is to allow for phrases rather then just individual terms. This would allow us to tag forums with common search phrases that may not exist in the title or body.


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