Ability to merge organizations [closed for comments]

Not planned

175 Comments

  • Monika Jurczyk
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    +1

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  • Michele Gaidelis
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    OMG.. Yes. We need this badly!

    1
  • Daniel Reed
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    +1

    1
  • Amelia Gratta
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    We require this feature. Can someone please let us know when/if this is slated to be added?

    1
  • Daniel Rose
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    why is there so much demand here and absolutely no action over so many years of this request?

    3
  • Adriano Ceccarelli
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    @Daniel Rose

    It seems that no one pays attention to customer needs Zendesk

    1
  • DJ Yoder
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    +1

    1
  • Christine Pando
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    +1 yes, need this now so badly!

    1
  • Alissa Pinks
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    WE NEED THIS! We can do it for users, why can't we do it for orgs?

     

    1
  • Maggie St. Clair
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    We also REALLY need this. Seems odd that you can merge users but not organizations.    

    1
  • Joyce Compton
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    We have been using Zendesk for years and I cannot tell you how much extra effort it has taken to manage organizations because of this Zendesk limitation.  Having the ability to merge organizations would save us a loads of very valuable and expensive time.

    1
  • Andrea C
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    +1 Still needed very badly

    1
  • Ben Christensen
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    This would be really valuable for us as well

    1
  • Tina Fox
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    Five years on for this request and all I read is how we all need it....but .... nothing!

    1
  • Amit Bhayani
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    +1 C'mon guys we need this.

    1
  • Satia Stevens
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    We also need the ability to merge Organizations. Sometimes Orgs are incorrectly created with a new name, and when we can't merge, we lose historical ticket volume data because it isn't attributed to the current org. Merging would allow us to have accurate reporting. 

    1
  • Yakov Shaul
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    This request will probably never happen.
    It was requested back in 2011.

    Seems like Zendesk Do not see Organizations as a priority.

    You can see the same attitude when you click customer list and you see individuals users as customers.
    as this may be true to a business like a store, it does not suit a situation where clients are Organizations and not individual users.

    if they cannot see that much, why would they ever bother with merging organizations.

    Sorry, but I just lost hope here.

    1
  • Debbie Zdanowski
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    We also need the ability to merge Organizations. Sometimes Orgs are bought and sold by other Orgs.  This is today's business reality.  Merging would allow us to have accurate contacts and history and reporting. 

    1
  • Dan Rivero
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    5 years and still no updates?

    0
  • Jennifer Robichaux
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    I've been following this for two years. So, I figured I'd leave a comment this time instead of just a vote up!

    We're a B2B software business. So, we identify our customers as Organizations. Each account might have multiple employees, and we consider each of those a User.

    We create Organizations in Zendesk by exporting our account data and uploading it into Zendesk. We have thousands of accounts, so we really need to be able to upload these in bulk. Sometimes our customers will change their company name, which then results in a *new* Organization in Zendesk.

    When this happens, we then have two separate ticket histories for the customer. It also makes it difficult for our agents to assign new Users to the correct Organization when we have multiple records for the same account.

    I have to imagine that many other Zendesk customers are also B2B, and given the numerous posts here, it seems quite evident. I'm hopeful that Zendesk can now divert some more resources to improving these business tools, now that they've completed their re-branding work.

    We really love working with Zendesk with all of their beta testing and market research. Zendesk Product Managers - please reach out to us if you'd like more details about our workflow and the impact of not being able to merge organizations!

    2
  • Maggie St. Clair
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    It is becoming more common for some of our customers to acquire other customers of ours. Being able to merge these two organizations together would make this much easier and allow the new parent company to see the history of support of their new acquisition. 

    0
  • Brendan Ittelson
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    +1

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  • Emilie Vittini
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    +1, this is really needed. 

    0
  • Julie Odonnell
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    add another

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  • Kyle Jackson
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    Seriously, what's the plan here? This is a big deal.

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  • Leon Stamm
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    I agree! +1

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  • Shannon Brown
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    I'm facing yet another merger among our customers, and I have close to 300 end users across these Orgs, with active tickets. As it stands, we have no clean way of handling this.

    This is a major shortfall, and we are beyond overdue for an update on status here. 

    0
  • Devon Turner
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    +1

    0
  • Michael Neisius
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    This functionality seems so obvious. Please get this prioritized asap!

    0
  • Brietta Kingsley-Miller
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    +1

    0

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