20 comments

  • 0

    Hi Ian, this would be when bulk editing tickets?

  • 0

    Exactly.

  • 0

    To have CC available for a View's table would be extremely handy!

  • 0

    I'd like to be able to have the field "CC" available in Views Conditions too.

  • 0

    This is my #1 gripe/wish for ZenDesk. I can't see the tickets I'm cc'ed on unless I go to my profile! Please please please add it to the list of fields available when creating custom views.

  • 0

    I too want to see this view added to Zendesk.

  • 0

    I would like to see the tickets I am  CC-ed on listed in my custom view also.

  • 0

    +1

  • 0

    I would like to be able to add CC's to a ticket from the end-user webform.

  • 0

    Clients occasionally 'forget' how to access tickets on which they are CC'd, so they stop asking how to find them. Eventually someone will miss out on an important topic, and may react negatively to the situation and the software.  I agree with the comments above that a CC-status should not be a visual or navigational obstacle to participating in tickets or forums.  CC-status should be an available option that can be incorporated into a user's Views.

  • 0

    +1 on John Carleton comment. It'd be nice!

  • 0

    +1

     

  • 0

    +1

  • 1

    I really thought I posted this somewhere, but can't find that posting.  Not being able to see CCs in our views is causing us to miss tickets.  Does anyone have a good idea to a way to make this work.

  • 1

    Yes, please! Feedback is missed frequently. 

  • 0

    +1

  • 0

    Almost 2016 and I too would love to see this 2011 request moved forward, it'd be very nice to create views for tickets that I am CC'd on!

  • 0

    hola

     

  • 0

    This features is needed. Multiple agents at my company work on the same tickets at the same time. Using the CC as a view filter would fix this issue.

    +1

  • 1

    We have only just started to use Zendesk for little under a week and this was one of the first issues raised. Viewing tickets via a profile is OK and is the work-around given but it would be nice to have everything in one place under views 

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