Views - Make available for multiple Groups

Planned

98 Comments

  • Louise Dissing
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    Hi,

    This feature would truly be helpful to us and a lot of our customers.
    Furthermore, when having this feature available in the macros, it would only make sense to add it to the views.

    We will be looking forward to having this feature! :-)

    0
  • Jeroen van Toppy
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    Incredible to find out that such a basic functionality needs voting to be addressed. 

    1
  • Mandy Major
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    +1.  I just revamped our groups, as we've added an additional product to support.  I worked my way through setting up the groups, changing the agents groups, separating our macros out, and then went to work on views, only to come across this limitation.  I had to go back to the drawing board and redesign everything I just worked on!  I would not call this an "enhancement", but a poor product design that leaves a product gap.  Please fix this Zendesk!

    1
  • Tracy Scobba
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    Add my team to the list of people looking to assign views to multiple groups. 

    2
  • Cameron Greenfield
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    This would be so helpful for us.

    0
  • Brandon Bishop
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    Is there any planned date as to when this feature might be released? 

    This would be very useful and very helpful for our team as well.

    0
  • Ash Kierans
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    The delay on implementing a super useful feature like this, when it's been planned for nearly 6 years. Especially when such a similar thing has already been implemented on Macros...

    Is just yet another reason we are considering moving away from Zendesk at the end of our contract.

     

    I also understand having to re-prioritise work on technical products, but if it's not planned, surely shouldn't be left like that.

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  • Andy Ramstad
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    As Zendesk are now taking payments for "advanced search" we might get lucky to see this as an advanced feature for only 2 dollars per month per Agent. /Rant

    0

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