Views - Make available for multiple Groups

Completed

109 Comments

  • Jeroen van Toppy

    Incredible to find out that such a basic functionality needs voting to be addressed. 

    1
  • Mandy Major

    +1.  I just revamped our groups, as we've added an additional product to support.  I worked my way through setting up the groups, changing the agents groups, separating our macros out, and then went to work on views, only to come across this limitation.  I had to go back to the drawing board and redesign everything I just worked on!  I would not call this an "enhancement", but a poor product design that leaves a product gap.  Please fix this Zendesk!

    2
  • Tracy Scobba

    Add my team to the list of people looking to assign views to multiple groups. 

    3
  • Cameron Greenfield

    This would be so helpful for us.

    1
  • Brandon Bishop

    Is there any planned date as to when this feature might be released? 

    This would be very useful and very helpful for our team as well.

    0
  • Ash Kierans

    The delay on implementing a super useful feature like this, when it's been planned for nearly 6 years. Especially when such a similar thing has already been implemented on Macros...

    Is just yet another reason we are considering moving away from Zendesk at the end of our contract.

     

    I also understand having to re-prioritise work on technical products, but if it's not planned, surely shouldn't be left like that.

    0
  • Andy R

    As Zendesk are now taking payments for "advanced search" we might get lucky to see this as an advanced feature for only 2 dollars per month per Agent. /Rant

    0
  • Nina Olding
    Zendesk Product Manager

    Hi all, I'm a product manager working on this feature and very pleased to announce we are working on this and planning for release in early 2020 (subject to change depending on our other priorities). Please reach out to your account manager if you'd like to participate in an EAP, otherwise stay tuned for more updates on this. I know it's been a long process while you've all been waiting for this feature and we appreciate your patience!

    2
  • Sarah Thompson

    Any updates on the release timing? It's still "early 2020" - and we are anxiously awaiting this significant improvement to workflow.

    0
  • Ash Kierans

    I wouldn't get your hopes up, after my earlier comment 4 months ago I recieved a direct reply saying it was on the horizon and availability to get into Early Access for the feature testing, never heard anything more back.

    0
  • Nina Olding
    Zendesk Product Manager

    Sarah Thompson Ash Kierans we've been hard at work on this feature since my last comment, we are currently in EAP and we expect to release to GA in Q2 of this year. Thanks for your patience!

    5
  • Nuno Parreira

    Can I enroll my Zendesk instance in the EAP?

    0
  • Paul Maillard

    This feature should be native in Zendesk and it become critical to have !

    Please, make it available !

    0
  • David Rowe

    Excellent news Nina Olding! Can't wait for this to come out 

    0
  • Carlos Santos

    Well, we're finally in Q2.

    Will it be now we will have this 2012 request implemented?

    0
  • Nicole S.
    Zendesk Community Team

    Hi Carlos - 

    As the product manager indicated, an early access program (beta) is indeed planned for this quarter. We'll be sure to announce it here once it's open. 

    0
  • Chris Tomkins

    This is being rolled out over the next week to accounts - see Announcement here for more details.

    2
  • Guillermo Gonzalez

    It took 8 years for Zendesk to add this? wow

    0
  • Chris Fassano

    Better late than never.  Thanks a bunch to the Zendesk team for the quality of life update.

    0

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