Allow articles to be posted to multiple sections



  • Saskia

    Hi all, 

    I'm a bit shocked that this feature is not available yet. So a very big: Yes please!


  • Marjolijn McCabe

    We are just starting out with Zendesk Guide, but this thread is concerning. 

    7 years to change this field to allow multiple selections: 

    And no result yet, or in the foreseeable future. 

    Should we still hope or move on? 

  • Nicole - Community Manager

    Hi Marjolijn and Saskia - 

    The product manager stated just a couple of days ago that this continues to be in process. We don't have an ETA yet but it is currently actively being worked on. 

  • Monica

    Looking forward to this feature!  I am also hoping it's not exclusive to Enterprise.

  • Lauren Briskin

    It's not great that ZenDesk can't do this. A "tag list" would solve the issue as would the ability to cross post articles in multiple Sections. 

    Requiring coding knowledge or forcing us to re-post articles is really bad form- our use case is an FAQ. During beta testing our materials, the feedback we got over and over is that we need to put a FAQ up.  All of these articles exist already, and it would be super easy to use an FAQ "label" and then make a section or article that pulled in these articles, or to make a new section and "crosspost" these articles, but neither option is available to us.

  • Tilly Martin

    Hello, this is now causing issues for our fabulous trainer who is having to create duplicate pages. Any good news on when this will be available? (More time creating and maintaining)

  • Nicole - Community Manager

    Hi Tilly - 

    We don't have any dates we can share in the community at this time, other than to say that functionality around content that can be reused in multiple places is being worked on. 

  • Aswin Kannan

    Is this going to be only in Guide Enterprise? What about your other customers?

  • Brett - Community Manager

    Hey Aswin,

    According to our Product Manager's response here this will be released as a Guide Enterprise feature. No further information to provide at this time but once there's an update available it will be posted here.


  • Brad Harris

    That's very disappointing to hear... We are Support Enterprise customers and a feature afforded to us is up-to 5 Brands. It would seem to me that being able to better organize content between brands, on an Enterprise account, would carry over.

  • Traci Lamm

    Still waiting....I have changed companies and this is still not offered.

  • Andrea Beck

    Quite disappointing that a feature, requested for 7+ years would only be offered to enterprise users. especially considering that, particularly, smaller companies, who may not have the corresponding support request volume to warrant hiring 5 support users (for enterprise to make sense). Maybe it is worth to go shopping around then (yes, Zendesk is the biggest out there, but obviously far from perfect)

  • Dovile Janule

    Hi everyone,

    We are doing research around various customer needs related to how they might user variables (sometimes called placeholders) in Guide Content. Specifically we'd like to hear more about how you and your organisation would use features like: Frequently used names, contextual information, placeholders and formatted snippets, inline images, etc.

    If you're interested in this research and would like to share your opinion, please fill out this form.


    Guide team.


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