Comments

29 comments

  • Official comment
    Avatar
    Nicole - Community Manager

    Hi all - 

    Views are something that product is looking into. We encourage you to share your thoughts in the thread How do you use Views? 

    We're trying to focus all view-related conversation there, so that the Product Managers can more easily follow the conversation and give updates more frequently rather than trying to update dozens of separate threads on the topic. I'm going to close this thread for comments for the time being and ask that you share what you would like to see in your views there. 

  • Avatar
    Terry Knox

    Sounds good to me too!

  • Avatar
    Cyber-Duck

    Yes this is a much needed feature for us here. we have 20+ clients each separated in views so it would be great to see them all including global views without the extra click

  • Avatar
    Gabriel Campos

    I have the same problem.

    Could you fix it ?

  • Avatar
    James SconeAlong

    There seem to be numerous requests for this feature - just today I was looking again and spotted an old one from 2010 - https://support.zendesk.com/entries/32807-Increase-allowed-number-of-views

    The Zendesk response seems to be a flat no, followed by a complete lack of engagement, which to me is particularly poor and clearly shows a lack of understanding of customer needs.

    This adds to my disappointment with the product.

  • Avatar
    Jen

    I agree that more views would be great. We're a pretty small company and I'm already maxed out!

  • Avatar
    Blaine Light

    This is a must, especially for larger organizations

    Thanks!

  • Avatar
    Elizabeth Haney

    I would love this!

  • Avatar
    Luis

    Dear Zendesk buddha,

    PLEASE ADD MORE VIEWS LIKE A SCROLL DOWN...PLEASE PLEASE THIS IS NECESSARY PLEASE HAS BEEN REQUESTING IT AND NO ONE HAS DONE ANYTHING ABOUT IT. 

    THANK YOU

     

  • Avatar
    Jasen Nemeth

    MORE VIEWS!

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    Leigh A

    I'd also love the ability for agents to choose which shared views are displayed and which are not.  

  • Avatar
    Leigh A

    I'd also love the ability for agents to choose which shared views are displayed and which are not.  

  • Avatar
    Michel Gagné

    After creating 24 views now realize that there is a limit.  Indeed ability to choose from existing or scrolling would be nice.

  • Avatar
    James Gilchrist

    This would be nice.

  • Avatar
    Chris Alfaro

    More views please Zendesk please!

  • Avatar
    Terry Knox

    Have you guys seen the Quickie app in the marketplace? It's free and makes it easier to manage large numbers of views, both team and personal.

    Here's a screeny of my set up - as you can see, I've got loads of views in different collapsible "folders". Because it lives in a little pop-out pane at the top of the page, you can go straight to a view from anywahere - I don't really use the views section that often any more.

     

  • Avatar
    Colin Piper

    It is a great app and I use it myself. To get the collapsible folders you use the same "::" notation in your view names that you use in Macros etc.

  • Avatar
    Chris Alfaro

    Colin,

     

    Sorry I don't understand. Can you explain a bit further? Thank you so much in advance for your help.

  • Avatar
    Chris Alfaro

    Sorry. To explain. I installed the app but how do I get the collapsible folders.

     

    Thank you again!!!

  • Avatar
    Colin Piper

    Name you view somthing like....

     

    Parent::my view

  • Avatar
    Chris Alfaro

    WORKED!!!

     

    Thank you so much. I could not find this anywhere on their site. Thank you!!

  • Avatar
    Adetona Ajao

    I can report that this app is still working with the new interface, and quite nicely.

    Seems to be the only free option right now if we want more than 12 views (+ suspended/deleted views) in the left hand panel. For those that don't mind fronting the bucks, it seems the same guys made another app, premium this time, called lovely Views that seems to be even more complex and give more functionality, but quickie definately works as intended out of the box. 

     

    Cheers!

  • Avatar
    Mike West

    I'd like to see the views section allow for more views also. Why can't I use the space allocated for personal views if I don't have any personal views?

     

  • Avatar
    Stephen Hibbert

    Perhaps an option to set a user-defined limit to the number of views an agent, group, etc. can see? Why is there a limit of 13 visible views when there is plenty of blank space in the sidebar?

  • Avatar
    Ugo Pezzulla

    I think that add possibility in the administration to increase the number of visible views can be a nice solution ! There is blank space under the 13 visible views, why don't use this space ? 

  • Avatar
    Computer Overhauls

    Definitely want MORE VIEWS!!!  

  • Avatar
    David Hall

    Bump

     

    How has this not been worked on by 2017? I understand an app can be used, but why should we have to go to the trouble of setting that up, when this is a basic request / design flaw in such a fundamental part of a ticketing system?

    As someone noted above - about 33% of the Views bar is blank...

  • Avatar
    Ronald Devine

    Add more views!

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