Integration with Whatsapp

Completed

97 Comments

  • Lucas Fernández Canedo
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    I CANNOT FIND THE INTEGRATION. WHERE IS IT ?

    0
  • Jakub Glodek
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    Hi Lucas!

    The integration is currently in an Early Access Program. That means that after signing up for interest, we will get in touch with you when we do the next wave of additions. Please sign up here - https://go.zendesk.com/whatsapp

    0
  • Kurt Pinoy
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    Hi Everyone,

    If you want to add your Whatsapp account to Zendesk Support we just have launched our Whatsapp Channel integration by Premium+ in the marketplace.

    This WhatsApp integration allows you to add this ever increasingly popular channel to start interacting with your customers. All this right from where you already handle your support: Zendesk Support.

    You can find our app here https://www.zendesk.com/apps/support/whatsapp-by-premium-plus/

    You do not have to wait for an early access program. You can be live within 24 hours with our WhatsApp integration.

    How it works? This WhatsApp channel connects your WhatsApp account to your Zendesk Support, making it possible to receive and reply to all messages you're sent. You follow up on conversations just like tickets from other channels: apply macros, set a ticket status, and assign to your agents. You already know how this works :-)

    You can find more info about our WhatsApp Channel integration on our website https://welovezendesk.be/en/whatsapp/ or on our help center https://support.premium-plus.be/hc/en-us/articles/360001122983.

    Please don't hesitate to contact us (support@premium-plus.be) if you have questions.

    Connect your WhatsApp account today and start interacting your customers

    -1
  • Pedro Rodrigues
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    A much needed ability of this integration is allowing to create business rules based on message status (sent, delivered, read), especially when it comes to closing bump-bump-solve ticket flows.

    E.g. We send an urgent message via Whatsapp to someone who currently is offline. After 1 hour pending and unread, I want to trigger an SMS for this ticket.

    1
  • Benedikt Pruys
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    @Kurt-Pinoy:

    > You can find our app here https://www.zendesk.com/apps/support/whatsapp-by-premium-plus/

    The page doesn't exist. I get a 404 page not found.

    0
  • Kurt Pinoy
    Comment actions Permalink

    @Benedikt-Pruys,

    The app has yet to be published by Zendesk, but don't hesitate to contact us at support@premium-plus.be and we will be happy to help you.

    More information about our integrations can be found via the following links
    https://welovezendesk.be/en/whatsapp/
    https://support.premium-plus.be/hc/en-us/articles/360001122983

    -1
  • Umstechlabs07
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    We provide WhatsApp API for Integration with Various software integrations like tally integration & integration with various CRMs. You can use this API to send automated messages through your existing system.

    https://umstechlabs.com/whatsapp-api-integration/ 

    0

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