• rmichel

  • June 18, 2013 22:42

  Please implement something like this. Most support teams just tell you to check the self help or call back during the business hours.

   

  Much needed functionality!

• Jillana Peterson

  • June 27, 2013 15:59

  Spoke with a customer who would like to automatically have callers routed to a Voicemail message based on business hours so that instead of disabling the VM outside of business hours, there would be a separate message that plays from the VM message during business hours. Currently, they must manually change the VM message at the end of the day and then again in the morning.

• Ryan Spillers

  • July 04, 2013 04:12

  Thanks Jiliana! It would be useful - although changing the voicemail greeting at EOD and setting up trigger works, it requires manual work. Since you offer localization options already, why not make this part of that overall feature? 

   

  -Ryan

   

• Jose Resendiz

  • August 08, 2016 21:48

  I didn't think this would not be available. Had I known, I may have looked at the competitor a bit longer.

• Lisa

  • September 22, 2016 01:34

  Really hoping this gets implemented soon!

• Mary

  • September 27, 2016 22:10

  This is a huge problem for us.  We absolutely should have a way to disable voicemail outside of business hours.  Really disappointing that this is not an option!

• Julia

  • December 28, 2016 15:01

  +1 

• James Shook

  • February 28, 2017 19:55

  Having the ability to turn Voicemails off is definitely needed! It would also be great to have separate voicemails for after hours as well. 

• Jordan Michaels

  • June 14, 2017 17:26

  +1. Cannot believe this isn't available functionality

• Ken McKelvey

  • July 07, 2017 21:03

  I agree the ability to have a different voicemail message active, based on business hours, would be very beneficial.

  Because it doesn't exist, I'm trying to see if I can use the REST API to automatically update the voicemail messages at the beginning of the day, then at the end.  But the documentation on the greetings and phone_number end points is very spotty.

  Has anybody done anything like this that can answer a few questions?

   

• Jenny Gillett

  • August 31, 2017 12:06

  Zendesk Product Manager

  Hi all 

  In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours. For more details here is the link to the documentation. 

  Regards

  Jenny 

• Kelsey H

  • November 30, 2018 21:30

  Hey Jenny, 

  Sorry for the thread necromancy, but the link you have doesn't work anymore. Is there a new one of that floating around? 

• Jessie Schutz

  • December 03, 2018 17:50

  Zendesk team member

  Hi Kelsey!

  Sorry about that! That comment linked to the product announcement which has since been archived. I've updated the link in the comment; you can find the documentation on this feature here.

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