• Thomas Verschoren

  • December 09, 2019 19:06

  Community Moderator

  Hey,

  This app on the marketplace allows you to prefill form fields with parameters.

  https://www.zendesk.com/apps/support/qr-form-field-prefill/?source=app_directory

  Even has a little sidebar app to generate the prefilled links as links or QR codes.

• Blakelee Mills

  • January 07, 2020 15:28

  Adding my vote for ZenDesk to support this feature without the use of a paid-for app. 

• Chad Hensley

  • March 01, 2020 03:49

  Another vote to have Zendesk natively support this feature.

• Forrest Jacoby

  • March 10, 2020 15:01

  +1 here. Seven years is making Salesforce look nimble by comparison.

• Anders Vännman

  • March 10, 2020 16:39

  I have given up on Zendesk adding any useful new features, like this one.

   

  If it wasnt for the fact they have the (in my opinion) best gui for IT helpdesk we would have left them for good. 

• Maximilian Moehlenkamp

  • March 23, 2020 11:35

  Adding my vote too

• Jason Taylor

  • March 26, 2020 13:26

  Another vote from me. 7 years for basic functionality contained in all other ticketing support platforms. Considering the premium Zendesk charge it's pretty poor no?

  Seems every thread I read on Zendesk support forms are full of customers asking for things, community managers saying they're chasing product, and then nothing else happening. 

• davecole

  • April 21, 2020 08:41

  This request is 7 years old, we still need this. Why aren't Zendesk listening?

• Anders Vännman

  • April 22, 2020 17:30

  They are earning too much money on a fairly good system, and got lazy and happy?

• Alejandro Colon

  • June 06, 2020 18:11

  Nicole S.

  Can we get a Zendesk 2020 official response on this?

• Benedict Appleby

  • June 07, 2020 10:26

  What a time saver for us this would be - currently about 6 or 7 clicks to achieve this. Multiply that by 100+ customers a day and that's a LOT OF CLICKING!!!

• Liam McIlveen

  • June 09, 2020 21:37

  +1

• Greg Sohl

  • June 09, 2020 21:43

  LOL - just read my comment on this topic, adding my support for this (very basic functionality) enhancement from 3 years ago!

• Gaspard

  • June 13, 2020 10:03

  Hi,

  Here is my Javascript code I wrote and inserted on the page "new_request_page.hbs" to prefill the field "Subject", with the GET parameter "request_subject" :

  https://zendesk.com/hc/fr/requests/new?ticket_form_id=353453542332&request_subject=Subject

   

  <script>
  // Get all parameters
  $.urlParam = function(name){
  var results = new RegExp('[\?&]' + name + '=([^&#]*)').exec(window.location.href);
  return results[1] || 0;
  }

  // Prefill form
  function prefill_form()
  {
  document.getElementById("request_subject").value = decodeURI($.urlParam('request_subject'));
  }

  window.onload = prefill_form;
  </script>

• davecole

  • June 15, 2020 08:14

  Gaspard This works great, I am however trying to pre-select a value from a drop down. I tried hacking your code a bit but I don't have the knowledge or skill.

  Can you make this work for this situation?

  Thanks

  Dave

• Thomas Verschoren

  • June 15, 2020 08:26

  Community Moderator

  Hey,

   

  The code below works for every field with the bold part replaced with the ID of the dropdown and the TAG of the field option

  https://demo.premiumplus.io/hc/en-us/requests/new?ticket_form_id=360000534040&request_custom_fields_360007388180=some_text

  $(document).ready(function() {
  /* Start QR */
  var getUrlParameter = function getUrlParameter(sParam) {
  var sPageURL = window.location.search.substring(1),
  sURLVariables = sPageURL.split('&'),
  sParameterName,
  i;
  
  for (i = 0; i < sURLVariables.length; i++) {
  sParameterName = sURLVariables[i].split('=');
  if (sParameterName[1] == "false"){$("#" + sParameterName[0]).prop("checked",false);}
  else if (sParameterName[1] == "true"){$("#" + sParameterName[0]).prop("checked",true);}
  else {$("#" + sParameterName[0]).val(decodeURIComponent(sParameterName[1]).replace(/\)\(/g, "<br/>"))};
  }
  };
  getUrlParameter("");
  /* End QR */
  });

• Naomi Watnick

  • June 16, 2020 17:58

  Hi - What are the options for having this supported inherently by Zendesk?

• Arthur Benhamou

  • July 31, 2020 09:41

  Holy ¨¨ 7 years??

• Dovile Janule

  • August 17, 2020 11:51

  Zendesk Product Manager

  👋 We are looking for your valuable insights and perspectives. We’ve been thinking for a while about making our Web Form experience as valuable as possible for you. We think we’ve got some pretty good ideas but want to get your valuable opinion on how best to do it, based on your needs. Help us fill-in some of the blanks, by taking part in this quick survey 🙏

• Steve Hope

  • October 09, 2020 21:42

  I was looking for this functionality today since I can do this using Wufoo forms / surveys! Looking forward to this.

  example: setting the request topic

  ?request_custom_fields_52616568=getting_started

• Alan Canode

  • November 07, 2020 00:39

  +1. Today we sometimes find ourselves in the awkward position of posting a link to a form and also having to add a bunch of text instructions for how to fill out fields to make sure the ticket gets routed appropriately. (Or contributing to form bloat by creating a bunch of really specific forms.)

• Naomi Watnick

  • January 29, 2021 20:14

  This came up again today.  Does anyone have an update on availability?  Thanks!

• Thomas Verschoren

  • February 01, 2021 15:57

  Community Moderator

  Our Form Pre-fill app contains the necessary code to add this to any Zendesk Help Center running Guide Professional or Higher:

  https://www.zendesk.com/apps/support/qr--form-field-pre-fill/

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