Pre-populate ticket submission form field via query string (Help Center)
It would be great to build in the ability to pre-populate fields in the new Help Center ticket submission form, without having to use Javascript. I don't think this is currently supported.
(like this thread: https://support.zendesk.com/entries/87397-pre-populate-the-new-ticket-form- but without JS)
EG: we could link to...
https://domain.zendesk.com/hc/en-us/requests/new?request_subject=Hello
https://domain.zendesk.com/hc/en-us/requests/new?ticket_form_id=5481&request_subject=Hello
or
https://domain.zendesk.com/hc/en-us/requests/new?ticket_form_id=5481&request_custom_fields_22780728=12345
And the appropriate fields would be prepopulated with the appropriate value from the query string.
Thanks
-
Adding my vote for ZenDesk to support this feature without the use of a paid-for app.
-
Another vote to have Zendesk natively support this feature.
-
+1 here. Seven years is making Salesforce look nimble by comparison.
-
I have given up on Zendesk adding any useful new features, like this one.
If it wasnt for the fact they have the (in my opinion) best gui for IT helpdesk we would have left them for good.
-
Adding my vote too
-
Another vote from me. 7 years for basic functionality contained in all other ticketing support platforms. Considering the premium Zendesk charge it's pretty poor no?
Seems every thread I read on Zendesk support forms are full of customers asking for things, community managers saying they're chasing product, and then nothing else happening.
Please sign in to leave a comment.
66 Comments