Shorten URLs

26 Comments

  • 4support
    Comment actions Permalink

    Yes this is needed.  Especially for citing, publications and sharing.

    ex.

    Full URL: 

    https://support.zendesk.com/entries/26711268-Shorten-URLs

    Shortened

    https://support.zendesk.com/id=26711268 or  https://support.zendesk.com/26711268

    Download Attachments

    https://support.zendesk.com/id=26711268?dl1  

    https://support.zendesk.com/id=26711268?dlattachmet number

     

    1
  • Code Beige
    Comment actions Permalink

    I second (or is that, "third") this motion.  I don't understand how this isn't already a feature... it seems to basic, so intuitive to me.

    Please incorporate a button on the articles in the Help Center that allow our users to generate short URLs.  I often send my students e-mails containing these super long URLs that I'm sure they find quite irritating to have to re-type out (because they can't "click" on the URL using our school's internal e-mail system).

    1
  • Brad Down
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    We have developed an SMS integration and proper URL shortening would be massively helpful. Would be great to have like a URL like: zn.ly/26711268 or something that works as a live link in SMS. I know that country specific domain extensions do not work. .ly .me .com these work as live URLs without a subdomain.

    1
  • Jessie Schutz
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    I'm adding to this conversation on behalf of one of our Japanese-speaking customers, who would like to see something similar. His suggestion is related specifically to the Answer Suggestion app, but it applies to any iteration of an article URL. Here's what he says:

    When clicking Add to Comment on Answer Suggestion App, url is including article title. If an article title is 2 byte characters, url encoded characters make url to be really long and messy. So I would like to have an article url without an article title like Web Portal.

    e.g.article title "テスト記事です" is encoded to following.

    %E3%83%86%E3%82%B9%E3%83%88%E8%A8%98%E4%BA%8B%E3%81%A7%E3%81%99

    So url is long.

    https://subdomain.zendesk.com/hc/ja/articles/xxxxxxxxx-%E3%83%86%E3%82%B9%E3%83%88%E8%A8%98%E4%BA%8B%E3%81%A7%E3%81%99

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  • Gabriel Henrique
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    Hey there! I found this feedback from September, 2013!

     

    Was that feature included already?? 

    It would be very nice to have shorter URLs for SEO optimization. 

     

    Thank you!

    0
  • Christian Colding
    Comment actions Permalink

    Hi Gabriel,

    This feature is not included, nor do we have any current plans to allow for shorter links s part of the native product. This feature request will of course remain open for everyone to vote and comment on, which can help in potentially prioritizing this in the future.

    0
  • Russell Duncan
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    I'd really like to have this. Perhaps one way to implement this is to allow Help Center managers to change the URL of an article, but the article "remembers" its old URL; basically creating a re-direct from one to another. The underlying base URL does not change. For example, I could change https://support.mydomain.com/hc/en-us/articles/205937320 to https://support.mydomain.com/webpage, but going to https://support.mydomain.com/hc/en-us/articles/205937320 redirects me to https://support.mydomain.com/webpage. Any old links would not have to be fixed and it makes it shorter and easier to share.  

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  • Kim Tercero
    Comment actions Permalink

    We would also like to see this functionality available.   I do not see any formal reply from Zendesk and would like to know if this is being considered and if so any ETA on when this would be released. Thank you!

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  • Christian Colding
    Comment actions Permalink

    Hi Kim.

    Please refer to my reply above from May 26, 2016. That reply is still valid.

    Thank you.

    0
  • Tahir
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    How many votes does it take for any feature request to be made a priority - or increased in priority?

    There are so many little things that Zendesk can do to make this product better and nothing is really done.

     

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  • Sean C
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    Seconded - I'd welcome shorter URLs site wide, but being unable to link to the category and section level headers is more painful than any individual article. I would derive considerable value from some myhost.zendesk.com/productone vs /producttwo vs /bignewsitem style links for the highest priority content.

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  • SwapNights.com Support Team
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    Yes please - we would like this for our sms integration

    0
  • Yann Zindel
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    Push! :) 

    For the integration of SMS satisfaction it would be nice to have shortened links. With the link being so long we have to send out 2-3 SMSes per request right now..

    0
  • Karsten M. Jensen
    Comment actions Permalink

    Joining this feature request.

    0
  • Nicole - Community Manager
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    Hi all - 

    Could you please share the frequency with which this comes up for you? 

    0
  • Steve Schaefer
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    Just starting with Zendesk. Our existing docset is on Confluence, and every page is assigned a short link that's very handy. I throw my support in there for this feature.

     

    1
  • Nicole - Community Manager
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    Thanks for sharing, @sschaefer. 

    0
  • Jonathan Lavigne
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    Agreed. Need a way to share links that look presentable.

    0
  • Steve Schaefer
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    We have found that we can remove the text at the end, which is a little bit shorter, at least.

    1
  • Jonathan Lavigne
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    Nice trick. That is one step closer. Now just need a way to shorten the categories. Thanks again for that trick Steve.

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  • Jasmine Glasgow
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    Thanks Steve! I never would have thought of that. An OK work around for now (although I would like to add my vote for this feature request). 

     

    Background for us - we often create internal training documents for our staff, which we store on guide. A number of these documents refer to EXISTING guide documents (usually login details). The documents would look much better with a shorter URL. 

     

    Thanks 

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  • Daria
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    When sending links to articles from our Thai or Chinese Help center on Zendesk via Zopim chat, our clients get messy codes instead of Thai letters or Chinese characters. I'm guessing this is a problem with all non-Latin alphabets/ languages. Our Support team has to manually delete those from URLs and leave only article numbers so that links do not scare the clients. 

    If there is no URL shortener function available to date, are there at least any settings that we can configure so that the URLs only have article numbers by default, not the combination "article number/article title"?

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  • Tony Sheppard
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    Another vote for URL shortener function and also for the option just to have article numbers.

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  • smileboxpayments
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    We would also like to shorten our URLs, we actually prefer to have the option to remove the ID number and just have the title of the article. 

    Another vote from us. 

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  • Nicholas Wiegand
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    We are delving into the world of SMS & Surveys and I will bump this post for a good cause.  

     

    0
  • 市原 勇樹
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    I want to change or remove slugs the Help Center URLs.

    Very long URL is generated when Japanese to slug.

    Can you safely click on the long line URL as spam?

    0

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