More Social Media Integration Options

40 Comments

  • Richie Tipene

    $39usd per month, Errrrrmmm no thanks. there are plenty of chat services that have integration into social media platforms for either free or little cost. $39usd is to be a type-O

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  • Bart

    Please look into supporting Instagram as another native channel to support. Zendesk should be the number 1 choice for omnichannel support. 

    1
  • Maxence Vanderswalmen

    IG direct messages should be a must-have for a real 360 overview of all entry points.

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  • Carsten Falborg

    Hi Maxence

    Couldn't agree more, but unfortunately, IG doesn't allow access to DM's via their API thereby blocking any integration from implementing DM's. We hope they will grant access at some point.

    1
  • Maxence Vanderswalmen

    Hi Carsten, thanks for the feedback. Let's hope this will change!

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  • Eldien Hasmanto

    If we talking about the omnichannel solution, it would be great if we can integrate all social media into the platform instead of using add-on connector from marketplace. Hopefully IG will open their API following WhatsApp

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  • Taylor Stauss

    Is there no way to use the Facebook Instagram integration? I can see Instagram DM's directly in Facebook (after integrating it). Facebook has access to Instagram DM's, I'm interested to know if that integration would open them up for use in Zendesk. Does that make sense?

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  • Carla

    I would like to know what Taylor Stauss asked too. It is a need to receive all IG interactions (post comments, ad comments and direct messages) as Zendesk tickets.

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  • Tim Davy

    Seems like a logical solution for the IG integration. That makes 3 of us interested in an answer in this :) Thanks Carla and Taylor Stauss for sharing.

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  • Nicole - Community Manager

    Hi Taylor, Carla, and Tim, 

    The Facebook integration does not support Instagram DM's. Zendesk doesn't have any kind of Instragram integration at this stage.

    Your best bet is to try one of the apps developed by our partners:  https://www.zendesk.com/apps/support/instagramer/ or https://www.zendesk.com/apps/support/instagram-channel/

    0

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