Automations & Service Level Agreements with < 1 Hour time constraints

Completed

10 Comments

  • Official comment
    Erin Boyle

    Hi all,

    I'm happy to announce we've just released our new SLAs feature. To learn more, see the Introducing the NEW Zendesk SLAs announcement.

    Best,

    Erin

  • Rossel Sabourin

    This would be a great feature for us as well. We need more granular options (minutes not hours as well as ability to differentiate between groups as different groups have different SLA requirements)

    0
  • Colin Piper

    If you are seriously in to SLA then Cloudset (in the Marketplace) may be the best solution. I could not run without it. 

    0
  • Erin Boyle

    Ahh, if only you'd separated these two, I could've marked one as planned! Stay tuned for large updates to our SLAs functionality...

    0
  • Rossel Sabourin

    Exciting news, what is coming down the pipeline? 

    0
  • Erin Boyle

    Hi all,

    I need a couple volunteers who'd be willing to answer a series of questions about a feature we're working on related to SLAs. It would be a screenshare session lasting 20-30 minutes (possibly less). If you're interested, please shoot me an email at eboyle @ support.zendesk.com and include your time zone so we can best suggest some times to meet.

    Thanks!
    Erin

    0
  • Julie Curry

    Some of our contracts require us to respond within an hour and sending our agents reminders they may not receive until nearly 2 hours after ticket creation is not good enough.

    0
  • Erin Boyle

    Hi all,

    I'm thrilled to announce we'll be opening up a beta for our brand new SLAs feature next week. To participate, please sign up here:  https://zendesk.wufoo.com/forms/advanced-slas-beta/

    Best,

    Erin

    -1
  • Robert Jerina

    Brand new SLAs that work with <1 hour but automations still only run every hour. Not very useful...

    0
  • eekboyle

    Hi all,

    I'm working with a company called ALTAIR SIX that's interested in extending Zendesk's SLA functionality. I think it might be especially relevant to those of you looking for more granular notifications.

    If you're interested, we'd love to ask you a few questions to further understand your use cases. You can do that (and opt in or out of chatting with us further) by filling out this form: https://goo.gl/b7qYmD

    Best,
    Erin

    (Note: Just to remove any potential confusion, I am not currently affiliated with Zendesk)

    0

Post is closed for comments.

Powered by Zendesk