Comments

17 comments

  • Avatar
    Wes Drury

    Something like this would be great to show on the "Home Page" or on the side column or even in the footer.  I believe this would be a very popular addition to the Help Center so please consider it.

  • Avatar
    Christian Colding

    Hey guys,

    Great suggestion and I hope you can help me out a bit. Could you explain who will mainly benefit from this and some of the use cases behind?

    Thanks!

  • Avatar
    Wes Drury

    Hi Christian for me this would be very similar to an RSS feed and I've seen it before used on Support Sites.  Wouldn't it be great if we could see a comment from an end user without having to go into a article and scroll all the way to the bottom or if someone posted a question in the Community then I could see it on the home page without being subscribed.  Its just a view of the recent activity in the Help Center, very similar to a Twitter feed that is integrated into your site.

  • Avatar
    Oliver Mott

    Hi Christian,

    Sorry for the delayed response.

    Exactly as Wes says, it's like a live log of what's being discussed by the community.  It could display the name of the member, with a time and which article/post they have commented on, e.g.

    14:21 John Smith has commented on 'Announcements'. 

    (the log entry would be a link to the post and perhaps an anchor to the comment.)

    Furthermore, you could have 'Load more' for people to display in blocks of 10. An even nicer touch would be for entries to slide in automatically using push notifications - but I don't want to push my luck! :)

    It would help anybody who wants to keep an eye on trending articles/posts, could possibly act as a filter down the line, and can portray a good impression of the company to the end user, that the community is alive and 'buzzing'.   

    Cheers!

  • Avatar
    Max Ostapenko

    Hi guys,

    I noticed that if I publish an article it appears in 'Recent Activity' — as expected.

    But if I decide to move it to drafts — it doesn't dissappear from the list.

    I think draft articles shouldn't be visible through 'Recent Activity' list no matter what.

    Is there any setting to customise this, or can you fix this?

    Thanks.

  • Avatar
    Andrea Saez

    @Max If you're an admin, it would make sense to see the change log from when an article has been moved from active to draft. Have you tried seeing this in incognito mode to see if it's showing to the public/non-agents?

  • Avatar
    Max Ostapenko

    Hi Andrea,

    totally agree about admins.

    But I see it not being logged in from an incognito mode too ;(

  • Avatar
    Andrea Saez

    Then that is most likely a bug for the @Zendesk team ;)

  • Avatar
    Rebecca

    How is one to remove the Recent Activity from the Help Center Home page? Is this even possible. I looked everywhere. - If there's a way through code. Can someone let me know :) Thanks!

  • Avatar
    Wes Drury

    Hi Rebecca.  I'm not sure what theme you are using but you can remove the code below:

    <section class="section activity">
    {{recent_activity}}
    </section>

    In order to do this you must be on a plan that allows you to customize your Help Center.  If you are then you can go to "General" - "Customize Design" then select "Edit Theme".  On the Home Page near the bottom you will see the code that I posted above.  Remove that code and the Recent Activity will no longer be there.

  • Avatar
    Rebecca

    Hi Wes. This worked! Thank you! Would you know how I can "Center" the Category Boxes on my home page? I only have two. 

  • Avatar
    Wes Drury

    @Rebecca - What do you mean by "Center".  Can you send me a screenshot as the category boxes should be centered into two columns. 

  • Avatar
    Rebecca

    I would like to Center Align these two Category Boxes

  • Avatar
    Wes Drury

    Hi Rebecca - I would highly recommend that you move to a responsive theme instead of using one of the outdated themes.  I would recommend that you move over to the Copenhagen Theme as its fully responsive meaning no matter what device someone is on they will be able to view your Help Center.

  • Avatar
    Ed Ball

    Has anyone ever tried to display a twitter feed on their help center home page?

  • Avatar
    Wes Drury

    @Ed - Yes a twitter feed is possible on your Help Center.  I believe you can grab some embed code from your twitter settings.

  • Avatar
    Ed Ball

    yea.. I made that harder than it should have been. Just have to figure out how to limit the number of tweets shown.

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