Separate light agents from normal agents in reporting

Comments

6 comments

  • Avatar
    Colin Piper

    Sabrina, this makes sense. I often want to add a filter to a report and just do not need to list all agents, just my staff ones.

  • Avatar
    Aaron Schweitzer

    This is important for my org as well.  We need to be able to separate these in reporting as the roles have different responsibilities and KPIs...

    Seems like an obvious and simple thing to add.

  • Avatar
    ethanep

    +1

  • Avatar
    Adetona Ajao

    +1 Indeed.

    Sorry for the necroposting, but I couldn't help but wonder if this ever got added as a feature or if anyone came up with any workarounds to separate agents from light agents in reporting.

     

     

  • Avatar
    Alonzo, Alex

    +1 I would also like to see a solution for this.

  • Avatar
    Dennis Versteeg

    yes please :).. 

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