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API documentation

Hi,

 

The video that explains your api, states that there is "extensive api documentation" on your site. Please can you point me to where i can access this documentation, as i'm unable to find it.

 

Kind regards,

 

James

22 comments

  • 0

    Is that what you're looking for ?

    http://www.zendesk.com/api

    Cheers,

    David

  • 0

    Thanks David. I found those, but just figured by the statement in the video that there must be other docs as well. They're definitely not 'extensive' and don't follow any of the conventions of a standard api document.

    Cheers,

    James

  • 0

    I'll second James' request.  This http://www.zendesk.com/api/tickets shows for example a nice long list of things in XML form in the show example (i.e., GET/tickets/XX).  I suppose one could use the API to get XML and JSON versions in a browser.  But would that show the complete set of attributes for a ticket?

     

    Thanks!

  • 0

    I have the same request.  The API documentation that I found  (which is one page) doesn't seem to point to a full list of API functions.

  • 0

    Never mind my request above.  The   http://www.zendesk.com/api link has full documentation...

  • 0

    I'm happy and sad. I'm happy to not be alone but very sad that there is very poor API content. It's not documentation, it's marketing collateral.

  • 0

    Hi Paul,

    We realize that our API documentation can be better.  A lot better.  We're working on some exciting improvements to our API, one of which is far better documentation.  Stay tuned for this in the coming weeks and months.

    Steven

  • 0

    That's great news, Steven. Thank you. I look forward to enjoying the improvements.

  • 0

    Any update here? It has been several months and I don't see any changes to the API documentation.

  • 0

    So I guess I am not alone, I cannot get this to work either, not very good documentation on API.

  • 0

    Def not alone, the API docs just suck.

  • 0

    And... for a company that sells support and knowledge base software, it's pretty pathetic.  Of course, this has been the case with nearly everything I've been encountering regarding docs... the templating with javascript, that was beyond laughable.

  • 0

    Any update to this entry? Have there been any API updates?

  • 0

    Hi Ian, not yet.  We are still working on a v2 of the API, at which point you will see improved documentation and usability.

  • 0

    Hi Steven,

     

    Do you guys have an expected date for the updated documentation and api?

  • 0

    Hi Jamie, we are working toward a Q1 2012 release date.

  • 0

    Would love updates on this -- I'm working on integrating zendesk with our site and just have to rely on experimentation right now.

  • 0

    5 days left in Q1 - is there going to be any api update or documentation?

  • 0

    Hi David,

    Yes, we will be releasing a beta version of API v2 this coming Thursday.  You will see improved documentation as well as strict standardization of collection formatting and pagination.

    We'll also be asking for developer feedback on the API and what you would like to see added.  Please look for our weekly Thursday announcement for more details.

    Best,
    Steven 

  • 0

    heh - and I convert on Saturday. 

    I guess 2 days before is better than 2 days after.

    Thanks,
    dbm

  • 0

    Hi David,

    I'm afraid I have jumped the gun on this -- we have decided not to release our API documentation but still plan to do so within the next few weeks.  If you have specific questions about the API I can help answer them here in the interim.  My apologies for overpromising on this.

    Steven

  • 0

    Hi everyone,

    Please see http://developer.zendesk.com for documentation around our new API!

    Steven

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