API access to customers of companies that use zendesk

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    Steven Yan

    Hi Kemi, the best approach here would be to use the API to separately pull tickets from each help desk.  We don't have a means of aggregating all of your requests across multiple Zendesk help desks today.

  • Avatar
    kemi Ibitayo

    Hi Steven

    Thank you for the response.  So an end-user can also invoke the API and it is not limited to agents.

     

    Kemi

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    Steven Yan

    Kemi, that's correct.  If you refer to http://www.zendesk.com/api/tickets, there's a section near the bottom titled "REST API: Tickets for End Users".  Here you'll see that we expose a /requests resource which should be used by end-users to create, update, list and modify their tickets.

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    kemi Ibitayo

    thank you

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