in the V1 version of the API, we could use the X-On-Behalf-Of header to impersonate other users while making changes to a ticket. In the V2 version, there seems to be no such option. Whenever I make a change to a ticket (such as changing the status and adding a comment), the comment is shown as being entered by the API user. The assignee of the ticket is different from the API user and I need the comment to look like it was written by the assigned agent so the customer will not see the name of some other person in the notification mails she receives.
Are you planning on adding such a feature? Or is there something I'm missing?
Please sign in to leave a comment.