How to use the Pivotal Target.

Comments

15 comments

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    Jseekamp

    Couldn't get this to work if my Pivotal Project had ssl turned on. Turned ssl off and everything worked as expected.

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    Morten Primdahl

    Thanks for the heads up. This has been fixed.

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    pierre shiraziefard

    Cannot make the target to fire... Getting error as per attachment. What do I need try next?

    Thanks.

    Pierre

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    Mark

    This used to work great.  A bout 6 weeks ago we used it all the time.

    But lately it stopped working.    Is this related to the new ZenDesk layout maybe?

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    Mark

    oh and I can't seem to find the settings anymore to re-set this up.   How can I set this up using the new ZenDesk layout?

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    Morten Primdahl

    Hi Mark,

    We use it all the time, send us a bug report and we will look into your specific issue. The config moved to "Settings > Extensions > Widgets".

    Morten

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    Mark

    Looks like it was my fault.  I broke the configuration, but didn't noticed until much later.  Thanks for a great app.  It's working fine now.

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    Marie Bromberg

    The target link for me (starter package) isn't under Account, it's actually under Settings > Extensions > Targets Tab

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    Eric Shen

    Hi Marie,

    Thanks for pointing this out.  We have corrected the article.

    Regards,

    Eric Shen

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    Florin Voinescu

    Is there a way to turn forum posts into PT stories?

    I'm trying to encourage our clients to us an open communication when it comes to sharing ideas and issues but that makes more work for me when I'm trying to turn that information into a trackable item.

    How do you guys do it? Forum -> Ticket -> PT?

    Thanks!

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    Matt Katsaros

    Mine is working, but working too well! It submits the ticket into pivotal about 10 times. Help please!

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    Joy Carletti

    @Matt, could you submit further details in a ticket to support@zendesk.com?  We would like to look into this further.  Thanks! 

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    Adam Goolie Gould

    Florin, I have the same question!  I figgure it's gotta get forum>ticket>pt cuz you can't fire a target from a forum post.

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    Stella Su

    We have the same problem, it submits the ticket into pivotal 30 times. Help please. 

    Thank you!

    Stella

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    Jennifer Rowe

    Sorry to hear that Stella! Can you also send a ticket to support@zendesk.com so we can take a closer look! Thanks!

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