I have just created a plugin for Joomla to allow simple addition of the Zendesk Dropbox to a Joomla site.
I have added the option of passing the user's name and email to the dropbox form. It works fine and prefills the form fields but they are being passed to the form via GET variables so spaces are getting replaced but the usual %20. The %20 is not being stripped when the values are added to the fields, so for example the name field is filled with John%20Doe.
Should I be encoded them in a specific way or is there no data handling on the Dropbox side?