Calling a URL Target for new comments on a ticket

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3 comments

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    Jake Holman

    Dave, are you firing the Target against a Trigger looking only for ticket creation? Targets are controlled by Triggers. 

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    DaveTrindall

    I didn't know there was an option to associate any kind of trigger rules against the target. I created the target by going to Settings > Extensions > Targets, without any mention of triggers.

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    DaveTrindall

    Jake, I take it all back. I should be able to achieve what I want by creating a trigger that gets fired when a Ticket is 'updated' instead of 'created'. Thanks for your help.

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