Creating Mantis as a Zendesk Target

Comments

4 comments

  • Avatar
    Jennifer Rowe

    Nice, Kevin! Thanks for sharing this with the community.

  • Avatar
    Arnaud de Theux

    Awesome Kevin, thanks a lot! Just had a customer who wants to keep using Mantis, but I don't want our team to use another tool.

    Thanks for sharing.

  • Avatar
    Kevin Wilson

    Cool - glad you found it useful. 

    I've since created a PHP script that can be called regularly (cron-job style) that polls for the status of the mantis tickets and updates a custom field in zendesk with the same status.  That way I have an easy dashboard in Zendesk of all my tickets and their status.

    I didn't share because it was starting to get pretty specific, but if you'd like to take a look, I'd be happy to move that to Github too...

     

    Kevin

  • Avatar
    Arnaud de Theux

    I'll need that in a few weeks, let me hack this a bit before :-) I would prefer to use Python so I might create that and share it here obviously.

    I'm also looking for a Mantis => Zendesk ticket creation though.

    Cheers,

    A.

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