Out of Office Trigger

Comments

6 comments

  • Avatar
    Justin

    Awesome. Thanks for sharing, Dave!

  • Avatar
    Karen McElhinney

    Hi Dave, 

    Thanks for sharing this is just what we needed. 

    Karen

    www.letsoperate.com

  • Avatar
    Tonmoy Ghosh

    this trigger needs to be enabled/disabled manually per agent?

  • Avatar
    Seth Wylie

    Unfortunately yes, Tonmoy. I haven't been able to come up with an easier way of doing it.

  • Avatar
    Vincent Lamberts

    One, perhaps 'easier', way is to create view that will show all the open tickets for agents that are Out of Office. This way you don't have to have a trigger per agent. For our agents it just means monitoring this view.

     

    View name: "Absent agents - please check"

    Meet all of the following conditions:

    • Ticket: Status is less than solved

    • Ticket: Status is not pending

    Meet any of the following conditions:

    • Ticket: Assignee is [name of agent]

    • [add the above condition for each absent agent]

     

    Hope it helps :)

    Vincent

     

  • Avatar
    Jeremiah Currier

    Hello, 

    There is an Out of Office app available today in the Zendesk Apps Marketplace. 

    Read the announcement here

    Check out the documentation here

    Jeremiah

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