Route Emails Based on Company Domain Using Triggers And Groups

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3 comments

  • Avatar
    Jason

    I second this. I'd love to route our internal domain emails automatically.

  • Avatar
    Rob Berg

    Jason your best way to do this is to create a different email address for each domain.

    For example, if your company is itsupport.com and you service client1 and client2 create an email address client1help@itsupport.com and client2help@itsupport.com. Now give each client there respectable support email address for them to email you issues about. Now you can create triggers based on those email addresses. If an email comines in from client1help@itsupport.com do this and that. Same for client2help@itsupport.com.

    That is what we have done in the past, hope it helps.

  • Avatar
    Yoram Dagan

    I also need to rout internal tickets.

    All of the tickets are received via the web widget in the same web app, so I can't have a separate email for them.

    In the meantime, I have created two different organizations to resolve it but it impairs the ability to share the tickets between the people of the organization which can view 

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