Guide community tips for Help Center
PinnedCheck out these Guide tips for your Help Center!
Follow this post and we'll update you when we add a new tip.
*** SWAG ALERT *** Share your own Help Center tip and we'll send you swag! After you post your tip, email community@zendesk.com with a link to your tip. (available for your first tip, limit 1 per customer)
Tips from the community
- Set a background image in Help Center - contributed by Allen Hancock
- Customizing your list of categories in Help Center to include images - contributed by Sam Dresser
- Adding navigation images to your Help Center (with use of dynamic content) - contributed by Andrea Saez
- Add "promoted articles" to front page and modify text in multiple languages - contributed by Andrea Saez
- Hiding Help Center Community topics by language - contributed by Andrea Saez
- Change the text for "My Activities" in Help Center - contributed by Andrea Saez
- Changing field order in Help Center - contributed by Andrea Saez
- Change search box color - contributed by Andrea Saez
- Copenhagen theme home page accordions - contributed by Wes
- Help Center responsive design - contributed by Wes
- Collapsible headers in Help Center articles - contributed by Wes
- Adding icons to your Help Center theme - contributed by Wes
- Add an arrow to scroll back to the top of the page - contributed by Wes
- Embed videos in Help Center articles in two easy steps - contributed by Wes
- Change default text for the Search box in Help Center - contributed by Wes
- Adding Google Fonts to your Help Center theme - contributed by Wes
- Show less than six articles in Help Center - contributed by Wes
- Help Center custom responsive theme #1 - contributed by Wes
- Help Center custom theme #2 - contributed by Wes
- Help Center custom theme #3 (pre-launch theme) - contributed by Wes
- Help Center Community: Lock questions down after an official answer has been selected - contributed by Wes
- Adding a notification banner to your Help Center - contributed by Wes
- Print, PDF, and email Help Center articles - contributed by Wes
- Adding a custom font family in Help Center - contributed by Jan B
- Change the featured articles star to a bullet or other character in Help Center - contributed by Jonathan Piccolo
- Best Help Center designs and customizations - contributed by Tom Morris
- Workaround for missing Community page template in the custom theme editor for Help Center - contributed by John Tolle
- Adding a name field to your Help Center ticket form - contributed by Martijn Snels
- How to add a background image with JQuery without changing the Community pages - contributed by Riley Withers
- Sorting attachments to Help Center articles - contributed by Scott Dennis
- Add pagination to you articles list - contributed by Scott Dennis
- Display articles over multiple pages - contributed byTeam Diziana
- Restrict custom block at Home Page based on user group - contributed byTeam Diziana
- Find current page type and id - contributed byTeam Diziana
- Add welcome note in HC search box along with user name - contributed byTeam Diziana
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Add multilingual welcome note (placeholder text) in search box along with user name - contributed byTeam Diziana
- Change banner image of HelpCenter for each language - contributed byTeam Diziana
- Add note and warning boxes to your articles - contributed by Daniel Murphey
- Facebook Messenger integration for Help Center - contributed by Martijn Snels
- How to add cool agent badges in communities - contributed by Samantha Flaherty
- Add sawtooth design to your Help Center - contributed by Joey Davis
- My Activities turn around - comments on top - contributed by Michael Johannessen
- How to add tabs to your Help Center home page - contributed by Tal Admon
- Using article thumbnails in a section page - contributed by Tal Admon
- Adding a video background on a category page - contributed by Tal Admon
- Request feedback after negative article vote - contributed by Tal Admon
- Recovering deleted Help Center content - contributed by Felix Stubner
- Back up your Help Center articles with the click of a button - contributed by Felix Stubner
- Create a table of contents automatically in Help Center articles - contributed by Nicolas Galluzzo
- How to show author avatar on community list screens - contributed by Craig Willis
- Automatically have new users "follow" a Help Center section or article (requires a paid subscription to Zapier) - contributed by Carsten Falborg
- How to put all sections and articles on home page - contributed by Vladan Jovic
- Add " Welcome back {{user_name}}" on the request page - contributed by Vladan
- Allow community users to post embedded YouTube videos - contributed by Vladan Jovic
- Show more than five items in Recent Activity - contributed by Vladan Jovic
- How to show article labels as tags on Help Center articles - contributed by Wes and Jacob C Christensen
- Notify Slack when a new post has been added to the community - contributed by Jacob C Christensen
- How to export knowledge base content from your Help Center as PDF (get the app) - contributed by Patrick
- Add a home icon to your bread crumb navigation - contributed by Baruch
- How we made Wire's article translation easier and faster - contributed by Nick
- Adding colored notes in articles - contributed by Tina Vo
- Add colored notes to articles based on keywords - contributed by Daniel Cooper
- Show less than 6 articles in a section on a home page with accordions - contributed by IceCommunityManager
- Make a drop-down field read-only (Guide/Help Center) - contributed by Nick Haddad
- Add article votes event - contributed by Customer Support Theme
- Add expandable promoted article with article body - contributed by Customer Support Theme
- Default table formatting for Help Center articles - contributed by Lucky Herzberger
- Displaying top articles on Category and Section landing pages - contributed by Sherri Anderson
- Bypass topic list page - contributed by Sherri Anderson
- How to upload attachments to Help Center articles using the API (C# API example) - contributed by Andrew Schreiner
- Add Google Translate widget to your Help Center - contributed by Thibault
- Adding synonym sets to Help Center search for Guide - contributed by Andrew Schreiner
- Creating, Flagging, and Publishing with the Knowledge Capture app - contributed by Daniel Cooper
- Knowledge Capture publishing workflow - contributed by Andrew Schreiner
- Knowledge Capture publishing workflow - contributed by Anton Maslov
- multilingual content creation workflow - contributed by Jacob Christensen
- Our KCS implementation with Zendesk - contributed by Cale Shapera
- Hide ticket forms from anonymous users - contributed by Brandon Kreines
- Adding images/icons in the Copenhagen theme - contributed by Anonymous
- Adding an outside (non-helper) link in your header or other pages in your theme - contributed by David Raboy
- Hide comment section info if article has comments disabled - contributed by David Raboy
- Adding agent badges in community - contributed by Brian Scavullo
- Add custom HTML to your Help Center - contributed by Mathew
- Export Guide article data as CSV - contributed by Scott Havard
- Knowledge base redirects using JavaScript - contributed by Scott Havard
- Custom Guide color theme selector - contributed by Chris Stock
- How to embed videos with a timestamp in Guide articles - contributed by Zac
- Expanding images in Help Center articles - contributed by Joshua Tallent
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
- Displaying subsection lists on the category page - contributed by Amy Gracer
- How to get Pendo to work in Guide - contributed by Jeremy Robinson
Tips from the Zendesk team
- Letting users search other Help Centers - contributed by Charles Nadeau
- Backing up your knowledge base (REST API tutorial) - contributed by Charles Nadeau
- Reversing the default sort order of article lists in Help Center - contributed by Charles Nadeau
- Publishing and syncing copies of articles in Help Center with the API - contributed by Charles Nadeau
- How can I create an email only help desk with Help Center - contributed by Jon Brummel
- Hide and show My Activities and Submit a Request in Help Center - contributed by Skip Moore
- Custom mobile CSS for Help Center - contributed by Joe McCarron
- Add the Konami code to your Help Center - contributed by Aurash Pourmand
- Adding Images to Humble Squid's Category Boxes - contributed by Daniel Pawluk
- Restrict Google from indexing your Help Center - contributed by Evan Dalsted
- Hide or show HTML based on user's role or group - contributed by Aurash Pourmand
- Change your Help Center design using dynamic content - contributed by Arnaud de Theux
- Help Center user segmentation using Google Analytics custom variables - contributed by Jason Maynard
- Tips on using HTML to customize your knowledge base in Help Center - contributed by Adam Lobb
- Hide ticket forms based on user's organization - contributed by Robbert Hink
- Track ticket origination from Help Center - contributed by Aaron Hundt
- Showing Help Center article time in 12-hour format - contributed by Arthur Mori
- Adding images to the Humble Squid category boxes - contributed by Jake Bantz
- Displaying an alternative author on your Help Center articles - contributed by Jake Bantz
- Updating the breadcrumbs in Help Center to match a custom Community name - contributed by Jake Bantz
- Exposing anchor links in Help Center article and community comments - contributed by Jake Bantz
- Selectively hiding Help Center components using Curlybars - contributed by Jake Bantz
- Notify customer when Help Center post or comment is converted to ticket - contributed by Amy Spagnolo
- Redirecting traffic from deleted Help Center articles - contributed by Elliott B.
- Creating a site map for your Help Center - contributed by Deepa Daniels
- Setting up a request-only Help Center - contributed by Rebecca
- Hiding article comments with Curly bars - contributed by Ray Roth
- Adding a disclaimer to a specific ticket form in your Help Center - contributed by Leah Guest
- Providing targeted support in your Help Center with Zendesk Chat - contributed by Justin Helley
- Using custom JQuery to update the text of your Help Center's search button - contributed by Michael Lanius
- Displaying satisfaction ratings and overall score in Help Center - contributed by Jennifer Rowe
- Customizing status icons for community posts - contributed by Laura Hippert
- Hiding the sign-up button on your Help Center - contributed by Ricardo
Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.
We'll continue to add tips to the list as we get them, so keep 'em coming!
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A new tip for the Copenhagen theme from our resident guru Wes!
Check it out:
- Copenhagen theme home page accordions - contributed by Wes
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Cool new tip!
- How to show article labels as tags on Help Center articles - contributed by Wes and Jacob C Christensen
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Two new Help Center tips for you!
- How to export knowledge base content from your Help Center as PDF (get the app) - contributed by Patrick
- Add multilingual welcome note (placeholder text) in search box along with user name - contributed by Diziana
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Two new Help Center tips for you!
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Add a home icon to your bread crumb navigation - contributed by Baruch
- Adding a disclaimer to a specific ticket form in your Help Center -contributed by Leah Guest
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Add a home icon to your bread crumb navigation - contributed by Baruch
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New Help Center tip!
- How we made Wire's article translation easier and faster - contributed by Nick
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New tip for Help Center articles!
- Adding colored notes in articles - contributed by Tina Vo
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We got quite a few good Help Center tips while I was on vacation!
Check them out:
- Add colored notes to articles based on keywords - contributed by Daniel Cooper
- Show less than 6 articles in a section on a home page with accordions - contributed by IceCommunityManager
- Make a drop-down field read-only (Guide/Help Center) - contributed by Nick Haddad
- Add article votes event - contributed by CustomerSupport Theme
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Any tips on how we can show the status of the community post on the search results page? When searching for a topic it would be great for our customers to see which posts are marked as answered or completed so they can go right to those first. As it stands now they have to click into each one to see the status. Seems like next to the number of comments would be the perfect place to show the status of answered, planned, not planned, etc. If anyone has a suggestion or tip on how we can make this happen I would really appreciate it!
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Hey Maggie!
I've actually spoken to our own designer about the possibility of doing this, but he hasn't had a chance it look into it yet. He said that you'd need to write code to pull against the API, which means it may be possible, but it'd require some pretty advanced coding capabilities.
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Thanks, Jessie. I will have one of our technical guys look at it.
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New tip from Team Diziana!
Change banner image of HelpCenter for each language - contributed byTeam Diziana
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Great new tip from Jake Bantz!
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Another great tip from Customer Support Theme:
- Add expandable promoted article with article body - contributed by Customer Support Theme
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Great new tip for table formatting. Thanks to Lucky!
- Default table formatting for Help Center articles - contributed by Lucky Herzberger
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New tip from Michael on our Success team!
- Using custom JQuery to update the text of your Help Center's search button - contributed by Michael Lanius
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Adding a Syntax Highlighting Plugin (Snippet) to your Help Center is not accessible.
Please correct or remove from the list.
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Hi Aron,
Oops. You are right! That tip was archived because it requires a plugin that is no longer available. Sorry about that.
I've removed the tip from the list. Thanks for letting us know!
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Hi Jennifer,
Thanks for the update! Do you know of any other solution to the possibility of being able to add syntax highlighting to help center articles?
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Hi Aron,
I don't offhand. But I'll ask around and let you know if I come up with anything!
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Hi again Aron,
I got one tip from the author of that archived tip.
He uses GitHub gists, which have an embed link. So the code is hosted elsewhere, but you can embed it in an article and it shows up highlighted and looks nice in the article.
Hope that helps!
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Hi Jennifer -- This is definitely helpful, thanks for following up!
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Great new tip from Sherri!
- Displaying top articles on Category and Section landing pages - contributed by Sherri Anderson
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We have a great API tip from Andrew!
- How to upload attachments to Help Center articles using the API (C# API example) - contributed by Andrew Schreiner
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We have another great tip from our friend Andrew!
- Adding synonym sets to Help Center search for Guide - contributed by Andrew Schreiner
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Excellent new tip for you!
- Add Google Translate widget to your Help Center - contributed by Thibault
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New tip!
- Hide ticket forms from anonymous users - contributed by Brandon Kreines
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We have a new tip from a long-time lurker and first-time poster!
- Adding images/icons in the Copenhagen theme - contributed by Anonymous
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We got a new tip!
- Adding an outside (non-helper) link in your header or other pages in your theme - contributed by David Raboy
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We have a new and updated tip for adding agent badges:
- Adding agent badges in community - contributed by Brian Scavullo
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Well we actually got two more new tips today! It's a good day for Help Center tips. Enjoy!
- Hide comment section info if article has comments disabled - contributed by David Raboy
- Allow community users to post embedded YouTube videos - contributed by Vladan Jovic
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