Guide community tips for Help Center
PinnedCheck out these Guide tips for your Help Center!
Follow this post and we'll update you when we add a new tip.
*** SWAG ALERT *** Share your own Help Center tip and we'll send you swag! After you post your tip, email community@zendesk.com with a link to your tip. (available for your first tip, limit 1 per customer)
Tips from the community
- Set a background image in Help Center - contributed by Allen Hancock
- Customizing your list of categories in Help Center to include images - contributed by Sam Dresser
- Adding navigation images to your Help Center (with use of dynamic content) - contributed by Andrea Saez
- Add "promoted articles" to front page and modify text in multiple languages - contributed by Andrea Saez
- Hiding Help Center Community topics by language - contributed by Andrea Saez
- Change the text for "My Activities" in Help Center - contributed by Andrea Saez
- Changing field order in Help Center - contributed by Andrea Saez
- Change search box color - contributed by Andrea Saez
- Copenhagen theme home page accordions - contributed by Wes
- Help Center responsive design - contributed by Wes
- Collapsible headers in Help Center articles - contributed by Wes
- Adding icons to your Help Center theme - contributed by Wes
- Add an arrow to scroll back to the top of the page - contributed by Wes
- Embed videos in Help Center articles in two easy steps - contributed by Wes
- Change default text for the Search box in Help Center - contributed by Wes
- Adding Google Fonts to your Help Center theme - contributed by Wes
- Show less than six articles in Help Center - contributed by Wes
- Help Center custom responsive theme #1 - contributed by Wes
- Help Center custom theme #2 - contributed by Wes
- Help Center custom theme #3 (pre-launch theme) - contributed by Wes
- Help Center Community: Lock questions down after an official answer has been selected - contributed by Wes
- Adding a notification banner to your Help Center - contributed by Wes
- Print, PDF, and email Help Center articles - contributed by Wes
- Adding a custom font family in Help Center - contributed by Jan B
- Change the featured articles star to a bullet or other character in Help Center - contributed by Jonathan Piccolo
- Best Help Center designs and customizations - contributed by Tom Morris
- Workaround for missing Community page template in the custom theme editor for Help Center - contributed by John Tolle
- Adding a name field to your Help Center ticket form - contributed by Martijn Snels
- How to add a background image with JQuery without changing the Community pages - contributed by Riley Withers
- Sorting attachments to Help Center articles - contributed by Scott Dennis
- Add pagination to you articles list - contributed by Scott Dennis
- Display articles over multiple pages - contributed byTeam Diziana
- Restrict custom block at Home Page based on user group - contributed byTeam Diziana
- Find current page type and id - contributed byTeam Diziana
- Add welcome note in HC search box along with user name - contributed byTeam Diziana
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Add multilingual welcome note (placeholder text) in search box along with user name - contributed byTeam Diziana
- Change banner image of HelpCenter for each language - contributed byTeam Diziana
- Add note and warning boxes to your articles - contributed by Daniel Murphey
- Facebook Messenger integration for Help Center - contributed by Martijn Snels
- How to add cool agent badges in communities - contributed by Samantha Flaherty
- Add sawtooth design to your Help Center - contributed by Joey Davis
- My Activities turn around - comments on top - contributed by Michael Johannessen
- How to add tabs to your Help Center home page - contributed by Tal Admon
- Using article thumbnails in a section page - contributed by Tal Admon
- Adding a video background on a category page - contributed by Tal Admon
- Request feedback after negative article vote - contributed by Tal Admon
- Recovering deleted Help Center content - contributed by Felix Stubner
- Back up your Help Center articles with the click of a button - contributed by Felix Stubner
- Create a table of contents automatically in Help Center articles - contributed by Nicolas Galluzzo
- How to show author avatar on community list screens - contributed by Craig Willis
- Automatically have new users "follow" a Help Center section or article (requires a paid subscription to Zapier) - contributed by Carsten Falborg
- How to put all sections and articles on home page - contributed by Vladan Jovic
- Add " Welcome back {{user_name}}" on the request page - contributed by Vladan
- Allow community users to post embedded YouTube videos - contributed by Vladan Jovic
- Show more than five items in Recent Activity - contributed by Vladan Jovic
- How to show article labels as tags on Help Center articles - contributed by Wes and Jacob C Christensen
- Notify Slack when a new post has been added to the community - contributed by Jacob C Christensen
- How to export knowledge base content from your Help Center as PDF (get the app) - contributed by Patrick
- Add a home icon to your bread crumb navigation - contributed by Baruch
- How we made Wire's article translation easier and faster - contributed by Nick
- Adding colored notes in articles - contributed by Tina Vo
- Add colored notes to articles based on keywords - contributed by Daniel Cooper
- Show less than 6 articles in a section on a home page with accordions - contributed by IceCommunityManager
- Make a drop-down field read-only (Guide/Help Center) - contributed by Nick Haddad
- Add article votes event - contributed by Customer Support Theme
- Add expandable promoted article with article body - contributed by Customer Support Theme
- Default table formatting for Help Center articles - contributed by Lucky Herzberger
- Displaying top articles on Category and Section landing pages - contributed by Sherri Anderson
- Bypass topic list page - contributed by Sherri Anderson
- How to upload attachments to Help Center articles using the API (C# API example) - contributed by Andrew Schreiner
- Add Google Translate widget to your Help Center - contributed by Thibault
- Adding synonym sets to Help Center search for Guide - contributed by Andrew Schreiner
- Creating, Flagging, and Publishing with the Knowledge Capture app - contributed by Daniel Cooper
- Knowledge Capture publishing workflow - contributed by Andrew Schreiner
- Knowledge Capture publishing workflow - contributed by Anton Maslov
- multilingual content creation workflow - contributed by Jacob Christensen
- Our KCS implementation with Zendesk - contributed by Cale Shapera
- Hide ticket forms from anonymous users - contributed by Brandon Kreines
- Adding images/icons in the Copenhagen theme - contributed by Anonymous
- Adding an outside (non-helper) link in your header or other pages in your theme - contributed by David Raboy
- Hide comment section info if article has comments disabled - contributed by David Raboy
- Adding agent badges in community - contributed by Brian Scavullo
- Add custom HTML to your Help Center - contributed by Mathew
- Export Guide article data as CSV - contributed by Scott Havard
- Knowledge base redirects using JavaScript - contributed by Scott Havard
- Custom Guide color theme selector - contributed by Chris Stock
- How to embed videos with a timestamp in Guide articles - contributed by Zac
- Expanding images in Help Center articles - contributed by Joshua Tallent
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
- Displaying subsection lists on the category page - contributed by Amy Gracer
- How to get Pendo to work in Guide - contributed by Jeremy Robinson
Tips from the Zendesk team
- Letting users search other Help Centers - contributed by Charles Nadeau
- Backing up your knowledge base (REST API tutorial) - contributed by Charles Nadeau
- Reversing the default sort order of article lists in Help Center - contributed by Charles Nadeau
- Publishing and syncing copies of articles in Help Center with the API - contributed by Charles Nadeau
- How can I create an email only help desk with Help Center - contributed by Jon Brummel
- Hide and show My Activities and Submit a Request in Help Center - contributed by Skip Moore
- Custom mobile CSS for Help Center - contributed by Joe McCarron
- Add the Konami code to your Help Center - contributed by Aurash Pourmand
- Adding Images to Humble Squid's Category Boxes - contributed by Daniel Pawluk
- Restrict Google from indexing your Help Center - contributed by Evan Dalsted
- Hide or show HTML based on user's role or group - contributed by Aurash Pourmand
- Change your Help Center design using dynamic content - contributed by Arnaud de Theux
- Help Center user segmentation using Google Analytics custom variables - contributed by Jason Maynard
- Tips on using HTML to customize your knowledge base in Help Center - contributed by Adam Lobb
- Hide ticket forms based on user's organization - contributed by Robbert Hink
- Track ticket origination from Help Center - contributed by Aaron Hundt
- Showing Help Center article time in 12-hour format - contributed by Arthur Mori
- Adding images to the Humble Squid category boxes - contributed by Jake Bantz
- Displaying an alternative author on your Help Center articles - contributed by Jake Bantz
- Updating the breadcrumbs in Help Center to match a custom Community name - contributed by Jake Bantz
- Exposing anchor links in Help Center article and community comments - contributed by Jake Bantz
- Selectively hiding Help Center components using Curlybars - contributed by Jake Bantz
- Notify customer when Help Center post or comment is converted to ticket - contributed by Amy Spagnolo
- Redirecting traffic from deleted Help Center articles - contributed by Elliott B.
- Creating a site map for your Help Center - contributed by Deepa Daniels
- Setting up a request-only Help Center - contributed by Rebecca
- Hiding article comments with Curly bars - contributed by Ray Roth
- Adding a disclaimer to a specific ticket form in your Help Center - contributed by Leah Guest
- Providing targeted support in your Help Center with Zendesk Chat - contributed by Justin Helley
- Using custom JQuery to update the text of your Help Center's search button - contributed by Michael Lanius
- Displaying satisfaction ratings and overall score in Help Center - contributed by Jennifer Rowe
- Customizing status icons for community posts - contributed by Laura Hippert
- Hiding the sign-up button on your Help Center - contributed by Ricardo
We'll continue to add tips to the list as we get them, so keep 'em coming!
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Hi there,
It seems like I can't get access to a few articles here, including:
- Customizing status icons for Community posts - contributed by Laura Hippert
Is the article still available, or is this an issue of account access?
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Hey mariliam!
This article seems to have been moved to a draft section, so I'm checking with the author to find out if that's intentional. Thanks for the heads-up!
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Thanks so much Jessie! I'm trying to figure out how to do this and that seems to be the only article available with this information :)
Thanks again,
Mari
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Hey mariliam,
I checked with Laura and it sounds like the article needs to be updated. Once that's done it'll be live again!
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Hi everyone,
I just added a tip to the list that was posted back in February, but I missed it! So here you go:
- Bypass topic list page - contributed by Sherri Anderson
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And another one that I missed, this time during vacation. Thanks, Vladan!
- Show more than five items in Recent Activity - contributed by Vladan Jovic
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Annnnnddddd we have another new Guide tip and this one is a goody!
- Export Guide article data as CSV - contributed by Scott Havard
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We had temporarily removed the Customizing Status Icons tip because it was out of date.
But it's been updated and is back now! (Thanks, Laura!)
- Customizing status icons for community posts contributed by Laura Hippert
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A new tip from Ricardo on our Support team:
- Hiding the sign-up button on your Help Center - contributed by Ricardo
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Awesome new tip for customizing your Guide theme:
- Custom Guide color theme selector - contributed by Chris Stock
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Hi,
I am not able to view the answer for: "Lock the Search bar to the top of the article in Help Center"
I want to maintain the search box in the same position with the same length throughout all the pages.Can anyone please tell me how this could be done?
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Hi Tushar!
The Tip you're referencing is very old and out-of-date, and it's been archived, but it looks like we forgot to remove it from this list! I've gone ahead and taken it out. I'm so sorry for the confusion!
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A Friday treat for you! A new tip for embedding videos in articles:
- How to embed videos with a timestamp in Guide articles - contributed by Zac
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Here's a Help Center tip that got by me last month! It's on the list now!
- Expanding images in Help Center articles - contributed by Joshua Tallent
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A great new tip from Scott about setting up redirects for articles using JavaScript:
- Knowledge base redirects using JavaScript - contributed by Scott Havard
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Awesome new Help Center tip for you! Check it out:
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
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New tip!
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
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Hi all clever people. I'm looking for a way to include metadata on our community_topic_list_page.hbs and community_post_list_page.hbs pages, similar to Zendesk's own 'About our community' block, but I can't get it to work :/
I've tried figuring it out from the Help Center Templates developer documentation (https://developer.zendesk.com/apps/docs/help-center-templates/introduction), but haven't had any luck.
Any help on how to achieve this will be much appreciated :) -
Awesome new tip from Jacob you might be interested in!
- Notify Slack when a new post has been added to the community - contributed by Jacob C Christensen
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