Help Center - Collapsible headers in articles (accordions)

102 Comments

  • Michael Goldman

    Not sure if anybody else is having this issue, but when I rolled out these changes, my form picker stopped working. My users are unable to select which form they're submitting a ticket for. Has anybody had this issue? Know any workarounds?

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  • Simon Blouner
    Community Moderator

    @Michael can you provide us with a link to your help center if it's public available?

    0
  • Keizer, Ebon (ZGNL)

    Michael Goldman: was the issue regarding the form picker resolved? I'm currently having the same problem and noticed that when I disable the <script> that calls jquery-3.3.1.slim.min.js the form picker works again. 

    Is it possible to keep below code included in the document_head without my form picker being broken?

    <script src="https://code.jquery.com/jquery-3.3.1.slim.min.js" integrity="sha384-q8i/X+965DzO0rT7abK41JStQIAqVgRVzpbzo5smXKp4YfRvH+8abtTE1Pi6jizo" crossorigin="anonymous"></script>

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  • Lucy Su

    Is installing bootstrap necessary for accordions to work in zendesk guide centers? 

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  • Dan Ross
    Community Moderator

    Hey Lucy Su

    It's not the only way, but it's likely one of the easiest ways to get this functionality. Bootstrap takes care of all code that makes the accordions move, you just need to assign the appropriate classes to your accordion sections. 


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  • Nicholas Finch

    Hello Wes,

    Your screenr video/photo is no longer available. Do you have another place where you put your example?

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  • Devan - Community Manager
    Zendesk Community Team

    Hey Wes Drury,

    Any chance you have an updated link that shares what the previous one did?

    Thanks!

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  • danielle

    Hey Wes! I've tried to copy the HTML from this link, and it appears to be missing: https://www.codeply.com/go/bp/82734

    I'd love to make a connection, if you're available. 

    Thanks!

    Danielle 

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Danielle,

    Wes is unfortunately no longer regularly around the Zendesk community; he switched jobs. We have pinged our other moderators to see if they can be of any assistance.

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  • Wes Drury

    @Nicole - I wouldn't say that I'm no longer around as I still see all the emails and comments and glad to see that most of my solutions are still working after 4 and 5 years.  Sorry, @Danielle I don't really have a way to test anymore but there are some good moderators around that should be able to assist.

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Well, I stand quite happily corrected! Good to see you, Wes :) 

    1

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