Managing Projects with Zendesk

69 Comments

  • David Sisson

    When using Project Management app, should I be able to Solve a parent ticket that has an open child ticket?   My system allowed me to do this.

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  • Jessie Schutz

    Hi David!

    To the best of my knowledge this is expected behavior. I'm not sure whether it's possible to code that kind of dependency into an app, but I do know that the Project App is not built that way.

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  • James Leverton-Smith

    When I create a child ticket, the Assignee is blank and the box to set the Assignee when creating the ticket is grayed out (sown below) so I can't manually set it.  

    Is they a way of making the child ticket take the Assignee from the parent ticket? 

     

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  • James Leverton-Smith

    I also find that for the first child ticket I have to manually input the Project ID, when the ticket is created the parent ticket has the Project ID auto-populated and so do the subsequent tickets (I assume they are picking the data up from the Parent which isn't there on the first ticket) is they a way of having the Project ID added to both the parent and first child tickets? 

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  • Jessie Schutz

    Hi James!

    The Project Management app is a Zendesk Labs app, which means it's unsupported so I'm afraid I won't be much help to you. But hopefully there are some other members of the community who will be able to help you out!

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  • Adarsh Shet

    Hi Team,

    How to make this app to pick the form(Ticket Form) which I have created instead of the default form. Its as of now taking default form. I want to make this happen to show the Problem(newly created) form instead question(Defaulted) form.

    And also the order of the feilds are scattered, Its not in in the order which form is created. Do i need to change anything so that the form feilds will be in order.

     

    Thanks in advance.

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  • Brett - Community Manager

    Hey Adarsh,

    The Project App is not a supported app by Zendesk so we won't be able to troubleshoot or offer up any advice on our end unfortunately :-/ That being said, I was able to track down the GitHub page for this integration so it may be worth reaching out there to see if you can get some assistance: Project App GitHub

    I'll also leave this open in case any other community members want to jump in and offer up some advice.

    Cheers!

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  • Adarsh Shet

    Hi Team,

    When I create a ticket using this app, the child ticket will not have pictures copied from comments instead it copies the HTML link of the picture. Does any setting need to change to copy pictures from parent ticket instead HTML link page of the picture?

    Thanks

    Adarsh 

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  • Brett - Community Manager

    Hey Adarsh,

    I did some testing on my end with the app and it doesn't look like this is possible in its current state. It doesn't look like there's a setting to change how the image is transferred from the parent ticket to the child ticket.

    If you have developer resources available, you could download and configure the app directly from the GitHub page: Project App GitHub

    Hope this helps!

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