Managing Projects with Zendesk

65 Comments

  • David Sisson

    When using Project Management app, should I be able to Solve a parent ticket that has an open child ticket?   My system allowed me to do this.

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  • Jessie Schutz

    Hi David!

    To the best of my knowledge this is expected behavior. I'm not sure whether it's possible to code that kind of dependency into an app, but I do know that the Project App is not built that way.

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  • James Leverton-Smith

    When I create a child ticket, the Assignee is blank and the box to set the Assignee when creating the ticket is grayed out (sown below) so I can't manually set it.  

    Is they a way of making the child ticket take the Assignee from the parent ticket? 

     

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  • James Leverton-Smith

    I also find that for the first child ticket I have to manually input the Project ID, when the ticket is created the parent ticket has the Project ID auto-populated and so do the subsequent tickets (I assume they are picking the data up from the Parent which isn't there on the first ticket) is they a way of having the Project ID added to both the parent and first child tickets? 

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  • Jessie Schutz

    Hi James!

    The Project Management app is a Zendesk Labs app, which means it's unsupported so I'm afraid I won't be much help to you. But hopefully there are some other members of the community who will be able to help you out!

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