Accessing ticket field external_id from Apps

Hi Zendesk.

I'm currently creating an App that I want to fetch data from our local application based on a linked resource ID added in the ticket field called external_id.

But this field doesn't seem to be exposed in the App ticket data API.
At least I have failed to find any reference to it.

Is there a way to access this field from within the App API?

Best regards,
Thomas Balsløv.


Please sign in to leave a comment.