Accessing ticket field external_id from Apps



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    James A. Rosen

    Hi, Thomas. The data API doesn't yet have access to the external_id . We'll add it in the future. In the meantime, please take a look at this tip I just posted to the forum.

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    Thomas Balsløv

    Hi James.

    Thanks for the tip. Unfortunately that doesn't help me.

    What I want is to add arbitrary external resource ID's to a ticket (either at creation or later update).

    I then want to use those ID's to fetch external data that matches that particular ticket and show it in an App.
    The external ID's can point to more than one ticket.
    I was hoping to use the external_id field because that would simplify and speed up things a lot for me.

    I'll go for reversing things and store the matching ticket ID and resource ID inside our own app, thus just use the ticket ID to look up related data.


  • Avatar
    Nate Legakis

    What is the difference between and ticket.external_id ?

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    Jason Joslin

    5 years later and it looks like they still dont have ability to GET or PATCH with external_id, damn

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