As the leader of the ATL User Group, I'm always looking for ways to keep our ATLiens thinking of ways to improve their Customer Support in between our quarterly meetings. Hence, the first Two Cent Tuesday was born. Every other Tuesday I posted questions for the Zendesk users in our area so that we could swap ideas and ask questions.
Then the fine people of Zendesk had the bright idea that if I pester a larger audience, I might get a larger pool of participants. So here I am to pester...err...engage you and ask you to share your knowledge! Please post your hits, misses, and questions in the comments below
First topic: Integrating Social Media into your Support Ecosystem
This might include adding a channel to your portal or even something as simple as creating a feed for your Support Department.
I thought our customer demographic wasn't very tech savvy until I created an Innovolt Support Twitter feed to announce site outages and other support notices. Within a couple of hours I already had followers and people reaching out. In addition to a tool for customers to contact us, it's also given us another way of keeping our fingers on the pulse of our customers.
What tips do you have for adding a social element to your Zendesk portal?
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