192 Comments

  • Allison S
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    Hi there, 

    Just checking in on the status of the EAP? I signed up on 12/17/18, still haven't heard back. I am eager to try this functionality out! Thanks!

    1
  • Bogdan Andrei Sturzoiu
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    Hi Allison! We're onboarding non-Enterprise this week on the new Arrange articles experience. However, adding sub-sections will only be possible for Guide Enterprise users. I'll get into more details in the email I'll send over.

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  • Allison S
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    Thanks, Bogdan! 

    We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP? 

    I will confirm when we have upgraded our Guide plan. 

    Thanks!

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  • Allison S
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    Hi @Bogdan

    We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle! 

    Any chance that we will be approved by today/tomorrow? I have been wanting this option for a while now! Thank you!

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  • Ryan McGrew
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    Hey Allison,

    I've just added your account to the EAP.

    Thanks!

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  • Alyssa Callahan
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    @Bogdan Andrei Sturzolu

    My company utilizes Guide Enterprise - do you have more information on when the sub-section functionality will become widely available?  Thank you!

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  • Jaspreet Sahota
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    Any update regarding EAP?

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  • Bogdan Andrei Sturzoiu
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    Hey there,

    you can now sign up again for the EAP. We expect to release this to everybody by the end of the quarter.

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  • Jake
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    How can my org sign up for the EAP? We are looking to use this exact capability.

     

    Thanks!

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  • Bogdan Andrei Sturzoiu
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    Hey there!

    the EAP sign-up link: https://support.zendesk.com/hc/en-us/community/posts/360004388648-Sign-up-for-Flexible-hierarchies-EAP

    This is scheduled to GA next week though so almost there!

     

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  • David Moscol
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    Hi Bogdan,

    When the general release happens next week, will this feature be available in Guide Enterprise only?

    Thanks.

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  • Bogdan Andrei Sturzoiu
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    Hi David,

    that is correct, it will only be available on the Guide Enterprise plan.

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