We have a few different phone numbers in our Zendesk, for different types of customers, just as we have different email addresses. We have triggers, etc. set up to handle things like tagging & prioritizing tickets based on customer type.
I'm trying to figure out how to do the same thing with voice tickets, but coming up short. I would like to be able to select a phone number for a 'Ticket: received at' sort of function, but that only has our incoming email address configurations. I haven't been able to reliably filter by searching for the phone number in 'Ticket: comment text'.
Have other folks tried to do something similar / got it working?
Thanks for any help!
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