Here is the situation:
I have an active account for external users. I am adding a group for internal users for local support (IE, the printer's not working, or my laptop decided to die...) which my group is also tasked with handling.
I have created a trigger to the following:
All Must Match:
Ticket Received at: email@example.com (I also don't have an external forward to cut down on spam)
Ticket Organization IS : My Company.
Then I alert the Support Group, and email the user.
Now, what I want to do is setup a trigger that does the following:
Ticket Received at : firstname.lastname@example.org
Ticket Organization IS not: MY Company
Actions: Delete the ticket.
Currently, I have a trigger that closes the ticket. And at first it seemed to work, but then about a half an hour later, it got assigned by other triggers to my normal Tech Support Group (like it had come into my email@example.com address), user and group got notified..
So... Any idea on how to delete the ticket or at least stop it from processing like normal?
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