Links in the trigger responses
AnsweredHi,
I'd like to include html links in the body of the messages sent by triggers.
For example the standard reply (see below) could include a section with useful links - is that possible?
Your request ({{ticket.id}}) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
{{ticket.comments_formatted}}
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Hi Nikos,
Have you looked into using markdown for this purpose?
https://support.zendesk.com/hc/en-us/articles/203691016-Formatting-text-with-Markdown
Phil
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Thanks Phil,
I tried it but doesn't seem to work - it doesn't parse the markdown.. the trigger email text seems to be plain text..?
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Hi Nikos,
That's strange. And you have enabled markdown, right?
https://support.zendesk.com/hc/en-us/articles/203661586-Enabling-Markdown
If so, you might need to contact support@zendesk.com.
Phil
Nexmo -
You cannot use markdown within the trigger response. Instead, use HTML.
- <a href="http://myaddress.com/">My Text</a>
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Very useful Graeme Carmichael, thank you!
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Graeme,
We have a similar need... where do you input this HTML code, in the body of the trigger response?
Thanks for the help!
Sahar
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Sahar
Yes that is correct, place the code in the body of your trigger response.
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I was initially using the following to send hyperlinked ticket titles in Teams notification automations but it's just sending a blank payload now. Has something changed or did I screw something up?
{ "text" : " <{{ticket.url}}|{{ticket.title}}> " }
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Hi Ben! I answered your question in another thread, but for everyone else's reference the above syntax won't render in trigger or automation email notifications. You'll need to use HTML:
<a href="{{ticket.link}}">{{ticket.title}}</a>
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why doesn't the default trigger response (to an initial ticket submission) use the standard formatting?
For example, this below does not seem to create a link (as I expect it should), in the email sent to the requestor:
- Your request (#{{ticket.id}}) has been received and is being reviewed by our support staff.
Neither does this:
- Your request <a href="{{ticket.link}}">{{ticket.title}}</a> has been received and is being reviewed by our support staff.
Simple question: how do I create LINKS to the ticket for the requestor, in the initial response email??
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Hello Joe,
With some testing, I was able to create a trigger that sent the initial link as described in our comments above.
I am going to create a ticket on your behalf in Support and see if I can get some more account specific information to help see what is happening in your testing.
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Hey! I tried adding <a href="link">link</a> to my trigger but when I tested it, the link wasn't clickable and just reads as plain text - does anyone know what I can do about this?
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Hi Gaaya,
Triggers do support HTML so that is a bit odd that this did not work on your end. The best option here will be for us to generate a ticket on your behalf so we can dig into this further for you and take a look at some ticket examples. You'll receive a follow-up email from us after your ticket has been created.
Thanks!
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