• Phil Holcombe

  • May 20, 2015 13:44

  Hi Nikos,

  Have you looked into using markdown for this purpose?

  https://support.zendesk.com/hc/en-us/articles/203691016-Formatting-text-with-Markdown

  Phil

• Nikos Konstas

  • May 20, 2015 22:57

  Thanks Phil,

  I tried it but doesn't seem to work - it doesn't parse the markdown.. the trigger email text seems to be plain text..?

• Phil Holcombe

  • May 20, 2015 23:04

  Hi Nikos,

  That's strange. And you have enabled markdown, right?

  https://support.zendesk.com/hc/en-us/articles/203661586-Enabling-Markdown

  If so, you might need to contact support@zendesk.com.

  Phil
  Nexmo

• Graeme Carmichael

  • May 21, 2015 06:46

  Community Moderator

  You cannot use markdown within the trigger response. Instead, use HTML.

  • <a href="http://myaddress.com/">My Text</a>

   

• Michael

  • August 28, 2015 21:15

  Very useful Graeme Carmichael, thank you!

• Sahar Padash

  • August 01, 2017 16:35

  Graeme,

   

  We have a similar need... where do you input this HTML code, in the body of the trigger response?

   

  Thanks for the help!

  Sahar

   

• Graeme Carmichael

  • August 02, 2017 06:59

  Community Moderator

  Sahar

  Yes that is correct, place the code in the body of your trigger response.

• Ben Rowland

  • August 17, 2018 00:33

  I was initially using the following to send hyperlinked ticket titles in Teams notification automations but it's just sending a blank payload now.  Has something changed or did I screw something up?

  { "text" : " <{{ticket.url}}|{{ticket.title}}> " }

• Jessie Schutz

  • August 22, 2018 16:25

  Zendesk team member

  Hi Ben! I answered your question in another thread, but for everyone else's reference the above syntax won't render in trigger or automation email notifications. You'll need to use HTML:

  <a href="{{ticket.link}}">{{ticket.title}}</a>

• Joe

  • January 02, 2019 22:14

  why doesn't the default trigger response (to an initial ticket submission) use the standard formatting?

   

  For example, this below does not seem to create a link (as I expect it should), in the email sent to the requestor:

  • Your request (#{{ticket.id}}) has been received and is being reviewed by our support staff.

   

  Neither does this:

  • Your request <a href="{{ticket.link}}">{{ticket.title}}</a> has been received and is being reviewed by our support staff.

   

  Simple question:  how do I create LINKS to the ticket for the requestor, in the initial response email??

   

• Patrick Bosmans

  • January 03, 2019 22:19

  Zendesk Customer Advocate

   Hello Joe,

  With some testing, I was able to create a trigger that sent the initial link as described in our comments above.  

  I am going to create a ticket on your behalf in Support and see if I can get some more account specific information to help see what is happening in your testing.

• Gaaya

  • February 01, 2019 14:19

  Hey! I tried adding <a href="link">link</a> to my trigger but when I tested it, the link wasn't clickable and just reads as plain text - does anyone know what I can do about this?

• Brett Bowser

  • February 01, 2019 21:09

  Zendesk Community Team

  Hi Gaaya,

  Triggers do support HTML so that is a bit odd that this did not work on your end. The best option here will be for us to generate a ticket on your behalf so we can dig into this further for you and take a look at some ticket examples. You'll receive a follow-up email from us after your ticket has been created.

  Thanks!

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