It would be very nice if we had the ability to blacklist certain IP addresses of competitors that might attempt to access our support portal for the purpose of getting access to features/interfaces/functions that our software provides.
Currently we only have the ability to do this by domain. So if our competitor wants to see what we have developed so they can add that to their own product and be more competitive with us, all they have to do is create a gmail account, etc.
We can't expect to catch them all, but if there would be a way to block access from anyone at their IP address, this could be very helpful.
We have other partnerships that have begun using Zendesk as well, and have asked us if this is possible.
The demand for it is definitely there. I'm sure there might be other companies that could benefit from this as well.
There is another post for both domain and IP address but I'd like the focus to be on IP addresses - not to get confused with domains.
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