Our company uses Zendesk Reporting to look at a week of data and try an determine the types of tickets we're getting, how quickly our Support agents are getting back to our clients and overall track how we're doing.
This week we had an odd week with an unexpected side effect that went out with a publish and we had a large amount of support tickets.
When I look at my filtered view it shows that I have 50+ tickets, but in the Reporting tab it says that I have 10.
This makes no seance, I tried putting in a support ticket but they refused to help me. Does anybody know how the data in the Reporting tab is populated and how it came up with 10 total tickets, when I had 50+?
Thank you for your help.
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