How is data in Reporting tab populated?

5 Comments

  • Kath

    I have also asked for this as the stats in my reporting are just plain wrong on most things.

    I got an offer to look into it via this forum but no response or resolution to date.

     

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  • Joseph Black

    Hi Jesse,

    I see that you have an open ticket with us regarding this issue. We'll follow up through there.

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  • Jessie Schutz

    Hi Kath! So sorry for the delayed response on this. It looks like this was a known issue, but we were able to get it resolved on June 24th, so you shouldn't be seeing any more issues with your Reporting! Please let me know if you have any other questions!

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  • Kath

    Hi Jessie,

    This is so not resolved. It is now worse than before with errors perculating to the response time, with being advised that my average is 57 hours when it was in fact 32 minutes.

    There is an open ticket but in all honesty whenever I ask the progress I am just told that it is being worked on and I can have a temporary upgrade should I need reports. I don't want a temporary upgrade, give me a permanent free upgrade or fix the issues.

    I know this is not your fault but this is getting ridiculous.

     

    Kath

     

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  • Jessie Schutz

    Hi Kath,

    I know it gets frustrating when it seems like no progress is being made, and I apologize that it's taking so long to be resolved. The issue is currently with our Reporting Dev team, and I've followed up with them to see if there's any new information to share. If there is, your ticket will be updated!

    Apologies, again. We appreciate your patience!

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