I see this was a ticket in 2011, however, it doesn't seem as though it was successfully resolved.
My company is cross training two departments and each has it's own group - it would be extremely helpful if I was able to give the group access to certain, specific, macros to make their transition easier.
When I called in, I was informed the work around would be duplicate (clone) the macro, then just change the "available for: agents in group". But that isn't neat/tidy and I want something that isn't going to be that messy.
Is there a solution in the works for this?
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